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About the Role
This senior leadership role involves managing a flagship enterprise customer partnership, offering executive visibility, strategic account ownership, and growth opportunities within a significant customer environment.
Responsibilities
- Shape account strategy
- Strengthen senior relationships
- Manage governance, risk, and escalations
- Realize growth through renewals, service uplifts, new opportunities, and broader account expansion
- Senior ownership of IT service outcomes across a complex, high-value enterprise customer account
- Executive presence and credibility in C-suite environments
- Influence through complexity, change, and commercial decision-making
- Strong commercial acumen, including P&L ownership, commercial governance, and growth
- Proven people leadership, with the ability to build, coach, and lead leaders
- Align teams to customer outcomes, service performance, and account growth
Requirements
- Operated at executive levels across complex enterprise environments
- Confidence, authenticity, and a growth-focused mindset
- Credibility to represent Kinetic IT at executive level
- Ability to challenge the status quo
- Ability to stay close to delivery teams and customer outcomes
- Ability to travel interstate for customer site engagements
- Ability to gain an ASIC (Aviation Security) Check
Skills
- Commercial maturity
- Executive presence
- Trusted customer leadership
- Commercial acumen
- P&L ownership
- Commercial governance
- People leadership
- Building, coaching, and leading leaders
- Aligning teams to customer outcomes
- Service performance
- Account growth
Location
- Mascot, Sydney
Work Type
- Hybrid options
- Flexible hours
- Mobility
- Part-time roles (customer needs permitting)
Experience Level
- Senior ownership of IT service outcomes across a complex, high-value enterprise customer account
- Executive presence and credibility in C-suite environments
- Strong commercial acumen, including P&L ownership, commercial governance and growth across a complex, enterprise-scale customer environment
- Proven people leadership, with the ability to build, coach and lead leaders while aligning teams to customer outcomes, service performance and account growth
Benefits
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
- Other Perks- Access to our employee discounts platform, discounted gym membership and more.
About the Company
- Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management.
- We are unlocking the potential of technology to enrich lives of Australian communities.
- For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
- At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
- With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
- We value individuality and foster an inclusive culture where you’re safe to be your best, real self.
- We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
Equal Opportunity
- As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders.
- We’re proud to be an Indigenous and Veteran-friendly employer.