Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role supports the nationwide product introduction of CathWorks FFRangio® system, a unique angiographic-derived system combining AI and advanced computational science to provide FFR values along the entire coronary tree. You will build a service system tailored to Japanese customer needs, collaborating with sales and marketing to perform pre-installation surveys, installations, repairs, and maintenance. You will also respond to technical inquiries, resolve complaints and defects in conjunction with the Quality Assurance department, and maintain high-level technical support by learning and applying the latest technical information in collaboration with the manufacturer's technical department.

Responsibilities

Perform maintenance, inspections, and repair work for stable equipment operation, including related billing.
Communicate with customers to improve and maintain customer satisfaction.
Conduct data analysis to improve operations.
Respond to customer inquiries regarding defects and complaints to improve and maintain customer satisfaction.
Perform repairs and inspections for other CRDN products, including field and in-house work.
Perform field and in-house work including installation, regular maintenance, and repair of CathWorks FFRangio.
Handle products from other business units.

Requirements

Work experience in information technology, electrical, or mechanical engineering.
English proficiency (TOEIC score of 600 or higher is desirable).
Good communication skills.
PC skills necessary for document creation using MS Office (Word, Excel, PowerPoint).
Ability to travel domestically and internationally, including overnight stays.
Ability to work nights and holidays.

Skills

Information technology
Electrical engineering
Mechanical engineering
English proficiency
Communication skills
MS Office (Word, Excel, PowerPoint)
Field service operations
DICOM/PACS knowledge
Medical imaging knowledge
Clinical engineering
Call center operations
Improvement activities
Medical device repair experience
Medical device repair responsible engineer

Location

Japan

Work Type

Full-time
Field service
In-house

Experience Level

Bachelor's degree or higher

Education Level

Bachelor's degree or higher (major and department not specified)

Salary/Compensations

Competitive Salary

Benefits

Flexible Benefits Package
Medtronic Incentive Plan (MIP)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
We change lives.
Our industry leadership comes from the passion and ingenuity of our people.
Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work.
Speed and decisiveness run through our DNA.
Diverse perspectives inspire our bold answers to any challenge that comes our way.
And we deliver results the right way, breakthrough after patient breakthrough.
Experiences that put people first.
Respect for people is the hallmark of our humanity.
It fuels our team to positively impact even a single life.
And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies.
No matter your role, you contribute to technologies that transform lives.
What we build empowers patients to live life on their terms.
Better outcomes for our world.
Here, it’s about more than the bottom line.
Our Mission to improve human welfare drives us.
We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care.
Fresh viewpoints.
Cutting-edge AI, data, and automation.
You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.