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About the Role

As a member of the DSA (Clinical Drug Supply Arrangement) team, we are looking for a highly motivated individual to ensure all customer orders are processed accurately and in a timely manner. You will have the opportunity and responsibility to tackle interesting challenges while listening to customer feedback and collaborating with team members. While understanding the importance of adhering to established procedures, you will also proactively take approaches to new and interesting challenges to support the team.

Responsibilities

Process shipment and delivery orders for clinical drug supply in accordance with the clinical trial plan and established procedures.
Prepare picking lists and shipping documents, including country-specific requirements.
Input and manage inventory and shipping data into the system.
In case of trouble or emergencies, communicate closely with customers and the team to resolve issues and take necessary actions to meet customer needs.
Maintain high-quality operations based on cGMP (Good Manufacturing Practice).
Understand the daily operational capacity of the team and provide support to team members' tasks, not just your own, to achieve daily operational goals.
Perform on-site checks (warehouse/shipping area) as needed, although the work is primarily desk-based.
Handle customer communications via phone for clinical drug supply arrangements.

Requirements

High school diploma or equivalent qualification.
2 years of practical experience in logistics, warehousing, or SCM.
Comfortable with reading and writing in English (beginner level or higher).
Experience in the pharmaceutical industry (GMP environment) is a plus.
Proficiency in accurate administrative processing is a plus.

Skills

Customer-oriented with strong learning ability.
Ability to follow established procedures and report abnormalities to the team/supervisor in a timely manner.
Excellent problem-solving skills and a positive, energetic approach to work.
Practical knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to maintain processing speed and accuracy in a target-driven environment while creating documents using a PC.
Basic English communication skills, including reading and writing emails and simple documents.

Location

Koto-ku, Tokyo

Work Type

Standard work schedule (Mon-Fri)
Office environment

Experience Level

2+ years of practical experience in logistics, warehousing, or SCM

Education Level

High school diploma or equivalent

About the Company

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
We support customers in accelerating life sciences research, solving complex analytical challenges, increasing laboratory productivity, improving patient health through diagnostics, and developing and manufacturing life-changing therapies.
Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Equal Opportunity

Thermo Fisher Scientific is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.