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About the Role

As an IT Operations Engineer within Zip's Corporate IT team, you will play an important role in keeping the technology environment running smoothly and efficiently. You will respond to incidents, optimize systems and infrastructure, contribute to automation initiatives, and work closely with teams across the business to deliver reliable technology solutions.

Responsibilities

• Engineer, maintain and continuously improve enterprise IT platforms, infrastructure and workplace technologies
• Provide Level 2/3 operational support for incidents, service requests and complex technical issues
• Design and implement automation using scripting, APIs and AI to improve operational efficiency and employee experience
• Identify recurring operational problems and implement long-term solutions rather than temporary fixes
• Monitor platform health, identify risks and proactively improve system reliability and performance
• Partner with People Operations, Security and business stakeholders to deliver secure and scalable technology solutions
• Lead or contribute to infrastructure, endpoint, SaaS and workplace technology projects
• Maintain high-quality technical documentation, knowledge articles and operational standards
• Mentor junior Service Desk analysts and contribute to developing team capability

Requirements

• Strong experience supporting enterprise IT Operations across Microsoft, Apple and cloud environments
• Hands-on experience with Microsoft 365, Entra ID, Intune, Jamf and enterprise SaaS platforms
• Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN and wireless networking
• Experience with scripting and automation using PowerShell, Python, Bash or APIs
• Experience administering ITSM platforms such as Jira Service Management, ServiceNow or similar
• Strong troubleshooting skills across endpoints, identity, collaboration platforms and infrastructure
• Ability to communicate effectively with both technical and non-technical stakeholders
• Demonstrated ability to manage competing priorities while maintaining a strong customer focus
• A mindset that embraces AI and new tools to adapt, learn, and grow
• An aptitude for identifying and managing risks
• Alignment with company values: Customer First, Own It, Stronger Together, and Change the Game

Skills

• Microsoft 365
• Entra ID
• Intune
• Jamf
• Enterprise SaaS platforms
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN, wireless)
• Scripting and automation (PowerShell, Python, Bash, APIs)
• ITSM platforms (Jira Service Management, ServiceNow)
• Troubleshooting (endpoints, identity, collaboration, infrastructure)
• AI and new tools

Location

• Sydney

Work Type

• Onsite (five days a week)

Experience Level

• IT Operations experience

Benefits

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events
• Epic offices
• Free breakfast daily
• Weekly free lunches (Sydney and Melbourne)

About the Company

• Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.
• Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
• Zip is a values-led business with values: Customer First, Own it, Stronger Together and Change the Game.

Equal Opportunity

• A workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
• Commitment to ensuring recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure a fair and equitable experience.