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About the Role

We are looking for an energetic, results-oriented achiever to join our Sydney Service team. As a Field Service Manager, you will lead a team of technicians, ensure operational excellence, and contribute to brand development by maintaining business partnerships.

Responsibilities

• Actively pursue new business and conduct service presentations.
• Deliver on service agreements and increase customer satisfaction.
• Maintain contact with current and prospective customers.
• Deliver excellent customer service, manage customer relations, and promote customer retention.
• Manage the selection, preparation, and training of field service staff.
• Provide skill development and improve work performance for overall growth.
• Monitor technician performance daily against weekly service KPIs.
• Manage work allocation to meet customer requirements.
• Effectively manage labor productivity within the designated area.
• Identify and address performance shortfalls.
• Identify areas for continuous improvement and implement changes for industry best practice.

Requirements

• Passionate, pragmatic, problem solver with a strong drive for results and superior customer focus.
• Confident in leading others, demonstrating management experience and the ability to inspire and motivate a team.
• Proven ability to achieve results in a competitive business environment in a similar role within Materials Handling, Automotive, or Capital Equipment industries.
• Prior successful management of a customer base.
• Ability to actively pursue new business.
• High energy and motivation to succeed.
• Superior organization skills.
• Excellent verbal and written communication skills.
• Good negotiation skills.

Skills

• Management
• Customer Service
• Sales
• Negotiation
• Communication

Location

• Sydney

Work Type

• Full-time

Experience Level

• Management Experience

Education Level

• Tertiary Qualifications and Degrees in business or related fields will be highly regarded.

Benefits

• Access to discounts and cashback from over 400+ retailers nationwide.
• Access to a health and wellbeing platform supporting Mental, Physical, and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling.

About the Company

• Crown Equipment is a global Materials Handling Equipment company with a 50-year history in the Australian market.
• The Company has operations in all Australian States and territories, as well as many regional locations.
• The brand is well-known and respected, supported by a value proposition of skilled staff, quality products, strong service and parts backup, and leading-edge technology.
• Crown's history began in 1945 in New Bremen, Ohio (USA), and is still family-owned and run by the fourth generation.
• Over 2,000 employees globally have reached a 25-year service milestone.

Equal Opportunity

• An inclusive working environment.