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About the Role

This role is responsible for delivering engaging and impactful training programs for new and existing employees, including onboarding, product knowledge, client experience, and selling skills. The role also involves preparing and localizing training content, coordinating logistics, and partnering with various teams to support retail excellence.

Responsibilities

• Deliver engaging and impactful training programs for new and existing employees, including onboarding, product knowledge, client experience, and selling skills.
• Adapt training content and delivery methods to meet the needs of diverse retail audiences.
• Support the implementation of global training initiatives.
• Translate and localize global training materials while preserving standards and learning objectives.
• Prepare high-quality training content, presentations, participant materials, and supporting resources.
• Ensure all training materials are accurate, well-structured, and delivered within agreed timelines.
• Partner closely with regional and global teams to support content implementation and knowledge transfer.
• Plan, organize, and coordinate all training logistics, including venue arrangements, participant communications, training materials, and scheduling.
• Maintain accurate training records, attendance tracking, and follow-up documentation.
• Support training events and workshops with strong attention to detail and operational excellence.
• Manage multiple tasks and priorities simultaneously while meeting deadlines and maintaining quality standards.
• Maintain a strong understanding of the retail environment, store operations, and client experience.
• Build trusted relationships with stores, merchandisers, HR, and cross-functional teams to identify development needs and support business priorities.
• Collaborate effectively across departments to ensure smooth communication and successful execution of training initiatives.
• Demonstrate flexibility, professionalism, and accountability in a fast-paced environment.

Requirements

• Minimum 5 years of experience in Retail Training, Learning & Development.
• Preferred experience within luxury retail.
• English proficiency required to support global and regional training programs.
• French language skills and in-store trainer experience are a plus.
• Strong presentation, facilitation, and communication skills.
• Excellent organizational and project management skills.
• Ability to manage multiple tasks and consistently meet deadlines.
• Demonstrated ability to collaborate effectively with diverse stakeholders and build strong working relationships.
• Proactive, responsible, and self-motivated, with the ability to perform professionally under fast-paced working environment.
• Open-minded and eager to learn, with a continuous growth mindset.
• Passion for people development, retail excellence, and continuous improvement.

Skills

• Presentation skills
• Facilitation skills
• Communication skills
• Organizational skills
• Project management skills
• Collaboration skills

Experience Level

• Minimum 5 years of experience