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About the Role

As Senior Manager, Shipping Programs, you will help turn shipping strategy into better buyer and seller experiences. This role works closely with Product, Operations, Customer Support, Marketing, Finance and global shipping teams to define requirements, launch new services and improve the end to end shipping journey.

Responsibilities

• Own the activation roadmap for new and improved shipping experiences in Australia.
• Turn strategic priorities into clear product requirements, launch plans, owners, milestones and decisions.
• Develop business requirements documents, user journey maps and market requirements for shipping services.
• Work closely with Product teams to improve seller tools, buyer delivery experiences, pricing display, delivery choice, support journeys and operational processes.
• Shape the seller and buyer proposition, launch plan, adoption approach and support readiness for new shipping services.
• Partner with Operations, Customer Support, Marketing and Finance to manage launch readiness, risks, communications and post launch improvement.
• Use data, customer feedback and support insights to identify friction, adoption barriers and opportunities to improve the experience.
• Represent Australia in global shipping program discussions.

Requirements

• Experience in program management, product operations, ecommerce, marketplaces, delivery, logistics, go to market or commercial launch roles.
• Experience working with Product teams to define requirements, write BRDs, shape user journeys and deliver customer facing experiences.
• Strong judgement across customer experience, product trade offs, adoption, pricing and operational impact.
• Ability to create structure, pace and accountability across multiple teams and workstreams.
• Confidence working with senior leaders, product teams, operational teams and external partners.
• Clear communication and the ability to turn data, feedback and operational signals into practical recommendations.
• Experience with shipping, delivery platforms, marketplace seller tools, ecommerce logistics, buyer delivery experiences or customer support readiness would be valuable.

Location

• Australia

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• Hybrid working
• Competitive compensation
• Development opportunities
• Access to teams across Australia and globally

About the Company

• eBay is a global commerce leader that connects millions of buyers and sellers around the world.
• We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
• If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
• View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.