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About the Role

This role supports the development, implementation, and enforcement of policies, procedures, and programs designed to minimize potential Compliance risk for Western Union and its affiliates. This is a full-time, 24-month fixed-term opportunity within Western Union’s Compliance Team.

Responsibilities

• Helps organization management in the development of overall organisation strategies, goals and initiatives.
• Helps manage compliance requirements for assigned business units and agents.
• Supports senior management with reporting and regulatory relationships within regulatory agencies and agents.
• Supports business units' efforts to comply with company policies and procedures as they relate to compliance.
• Evaluates internal controls for the business and agents through transaction analyses, compliance reviews and training sessions.
• Responsible for follow up with the business and agents concerning review findings and communication of assessments to the appropriate internal management.

Requirements

• A degree in commerce, business, law, finance, risk, compliance, or equivalent, with CA qualified or working towards CA (or equivalent).
• 3+ years’ experience in quality assurance, quality control, or operational risk within financial services, fintech, or a regulated industry.
• Understanding of AML/CTF obligations, sanctions requirements, and relevant industry regulations (AUSTRAC, APRA, ASIC) is highly regarded.
• Strong ability to review case files, transactions, or operational outputs, identify errors or gaps, and provide clear, actionable feedback.
• Exceptional accuracy in reviewing documentation, data, and processes, with a focus on consistency and compliance.
• Experience producing QA reports, trend analysis, and recommendations for process improvement using Excel, Power BI, or similar tools.
• Ability to work closely with operations, compliance, and technology teams to embed quality standards and resolve issues.
• Proven track record of identifying inefficiencies and contributing to the design of improved workflows or controls.
• Strong written and verbal communication skills to deliver feedback constructively and prepare clear documentation.
• Familiarity with case management systems, AML monitoring tools, or workflow platforms is advantageous.
• Relevant certifications (e.g., CAMS, ICA, Six Sigma) are desirable but not essential.
• Strong working knowledge of: AML/CTF Act and Rules (Australia), AUSTRAC regulatory expectations, Customer Due Diligence requirements, Transaction Monitoring, Suspicious Matter Reporting, Sanctions Compliance.

Skills

• Quality Assurance
• Quality Control
• Operational Risk
• AML/CTF
• Sanctions Compliance
• Regulatory Knowledge
• Analytical Skills
• Attention to Detail
• Reporting
• Trend Analysis
• Process Improvement
• Stakeholder Collaboration
• Communication Skills
• Excel
• Power BI
• Case Management Systems
• AML Monitoring Tools
• Workflow Platforms

Location

• Sydney, Australia

Work Type

• Full-time
• Fixed Term (24 months)
• Hybrid (minimum 3 days in office)

Experience Level

• Senior

Education Level

• Degree in commerce, business, law, finance, risk, compliance, or equivalent
• CA qualified or working towards CA (or equivalent)

Benefits

• Short-term incentives
• Accident and life insurance
• Access to best-in-class development platforms
• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

About the Company

• Western Union is moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. We are committed to shaping the next generation of financial experiences.

Equal Opportunity

• We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.