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About the Role

The AML/CTF Quality Assurance Manager is responsible for designing, implementing, and overseeing the Quality Assurance (QA) Framework for the organization's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program. This role provides independent oversight and challenges AML operational activities to ensure compliance with regulations, policies, and best practices. The position may lead a team of QA professionals and serves as a key subject matter expert in financial crime compliance, assessing control effectiveness, identifying systemic issues, driving remediation, and providing assurance over AML decision-making. The Manager partners with various departments to strengthen the financial crime control environment and support positive regulatory outcomes.

Responsibilities

Design, implement, and oversee the AML quality management framework.
Lead regular quality reviews of AML processes, including CDD/KYC, transaction monitoring, sanctions screening, and suspicious matter reporting.
Identify control gaps or process weaknesses, develop remediation plans, and track resolution.
Analyze QA results to identify trends, recurring issues, and opportunities for process optimization, presenting findings to senior leadership.
Partner with AML operations, investigations, and technology teams to embed quality standards.
Develop and deliver targeted training to uplift AML knowledge and quality awareness.
Prepare quality-related reporting and evidence for internal audits, regulatory reviews, and external assurance activities.
Champion process enhancements, automation opportunities, and best practices.
Manage and mentor QA analysts, fostering a culture of accountability, precision, and continuous learning.
Proactively identify emerging AML risks and ensure controls remain robust.

Requirements

A degree in commerce, business, law, finance, risk, compliance, or equivalent.
CA qualified or working towards CA (or equivalent).
7+ years’ experience in Anti-Money Laundering, Counter-Terrorism Financing, or broader financial crime compliance within banking, fintech, or other regulated financial services.
Deep understanding of AUSTRAC obligations, the AML/CTF Act, sanctions regimes, and relevant APRA/ASIC guidance.
Proven track record in designing and executing quality assurance or quality control programs within a compliance or operational risk environment.
Strong ability to analyze QA results, identify root causes, and recommend practical, risk-based solutions.
Excellent interpersonal and communication skills to engage with AML operations, investigations, technology teams, and senior leadership.
Experience preparing for and supporting internal audits, regulatory reviews, and external assurance activities.
Demonstrated ability to lead and mentor QA analysts or compliance professionals.
Experience identifying and implementing process enhancements, automation opportunities, and best practices in compliance operations.
Familiarity with AML systems and tools (e.g., Actimize, Oracle Mantas, or similar).
Strong Excel/BI skills for reporting and analysis.
Relevant certifications such as CAMS, ICA, or equivalent are highly regarded.

Skills

AML/CTF Act and Rules (Australia)
AUSTRAC guidance and expectations
Customer Due Diligence (CDD)
Enhanced Due Diligence (EDD)
Transaction Monitoring
Suspicious Matter Reporting
Sanctions Compliance
Financial Crime Risk Frameworks

Location

Sydney, Australia

Work Type

Hybrid

Experience Level

7+ years

Education Level

Degree in commerce, business, law, finance, risk, compliance, or equivalent
CA qualified or working towards CA (or equivalent)
CAMS, ICA, or equivalent certifications highly regarded

Benefits

Short-term incentives
Accident and life insurance
Access to best-in-class development platforms
Life / Accident Coverage
Superannuation Plan
Paid Time Offs
Employee Wellness
Global Recognition and Rewards Programs

About the Company

Western Union is a trusted name in global payments, transforming into a digital-first company built on a retail foundation and powered by next-generation payments. Their goal is to help people prosper by creating services that make life easier and communities stronger. They are committed to shaping the next generation of financial experiences.

Equal Opportunity

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.