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About the Role

This position focuses on the customer-facing areas of marketing, sales, and customer service, leveraging a BPO+DX business model to drive transformation. You will design operating models, create multi-year reform roadmaps, implement digital solutions, and facilitate reskilling to address client business challenges.

Responsibilities

• Identify issues in companies, operations, and systems.
• Implement systems such as robotics (RPA) and artificial intelligence (AI).
• Develop and execute marketing strategies aligned with business strategy.
• Drive large-scale operational reforms in marketing, sales, and customer service.
• Marketing: Plan marketing initiatives and strategies, and conceptualize new corporate ventures.
• Sales: Plan sales initiatives and strategies, and reform sales and sales support operations.
• Customer Service: Plan customer service initiatives and strategies, establish call center operations, and implement operational reforms using AI such as chatbots.

Requirements

• Minimum of 3 years of experience in one of the following:
• Client service experience at a consulting firm (any industry).
• Experience in business planning or business launch (any industry).
• Experience in planning and implementing projects for solutions like CRM, MA tools, or chatbots.
• Work experience in marketing, sales, or customer service.
• Experience in process improvement or new business planning in marketing, sales, or customer service.

Skills

• RPA
• AI
• CRM
• MA tools
• Chatbots
• Marketing strategy
• Sales strategy
• Customer service strategy
• Business strategy
• Operational reform
• Digital transformation
• Business planning
• New business planning
• English language proficiency (business level preferred)

Location

• Japan

Work Type

• Full-time

Experience Level

• 3+ years

About the Company

• Accenture is a leading global professional services company that helps businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services, creating tangible value at speed and scale.
• We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
• We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability.
• Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
• We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

Equal Opportunity

• We do not discriminate on the basis of age, race, creed, color, religion, sex, national origin, ancestry, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected status under applicable law.
• Our rich diversity makes us more innovative, competitive, and creative, and helps us better serve our clients and communities.