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About the Role
As a Healthcare Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. Your potential has a place here with TTEC’s award-winning employment experience. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. You'll report to the Team Leader. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
Responsibilities
- Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
Requirements
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- USB wired headset recommended (exceptions for existing non-Bluetooth headsets may apply)
Skills
- Product knowledge
- Brand knowledge
- Customer service
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 6 months of customer service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16 per hour plus performance bonus opportunities
Benefits
- PTO
- Tuition reimbursement
- Health and wellness incentives
About the Company
- TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
- Our work connects people and brands every day—and it starts with the talent behind the experience.
Equal Opportunity
- TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
- We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
- We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
- As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.