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About the Role
KLA Services is seeking a Field Service Engineer to provide comprehensive support for our advanced semiconductor manufacturing equipment. This role involves direct customer interaction, system maintenance, and contributing to product improvement through feedback.
Responsibilities
- Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance.
- Generate a close working relationship with customers to enable the company to sell its product portfolio.
- Provide feedback enabling the proactive identification of product and business process improvements.
- Complete all field reports in a timely manner.
- Perform system chamber cleans, including component removal, scrubbing, and reassembly to achieve acceptable chamber LUR.
- Other duties as required.
Requirements
- Solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment.
- Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet, and Computer issues to the component level.
- Working knowledge of MS DOS, Windows software, and MS Office products.
- Excellent communication and customer interfacing skills.
- Good organizational skills.
- Adaptable approach to working hours, locations, and conditions.
- Flexible approach to work responsibilities, enabling both independent and team working.
- Ability to work alone or unsupervised for extended periods, often in difficult conditions.
- Systematic and logical approach to problem solving.
- Must be able to travel > 50% of the time to support the customer base as required.
- Must be able to lift 50 lbs. overhead occasionally.
- Must be able to lift 50 lbs. frequently.
- Must be able to bend from the waist.
- Must be able to lift items overhead safely.
- Must be able to work on hands and knees or on their back while servicing equipment.
- Must be able to bend and twist to gain access to service the equipment.
- Ability to read and interpret schematics.
- Ability to read and interpret signs, placards, and manuals.
- Ability to view the full color spectrum.
- Ability to work standing at the system in up to 2-hour intervals.
- Must be able to work autonomously.
- Must be able to work in a product wafer fab clean room environment.
Skills
- Electronics
- RF theory
- Mechanical engineering
- Vacuum technology
- Plasma processing equipment
- Troubleshooting
- Diagnosis of RF, Pneumatic, Vacuum, Electronic (AC/DC), PLC, DeviceNet, and Computer issues
- MS DOS
- Windows software
- MS Office
- Communication
- Customer interfacing
- Organization
- Adaptability
- Flexibility
- Independent work
- Team work
- Problem solving
- System commissioning
- System breakdown repairs
- Preventative maintenance
- Field reporting
- Chamber cleaning
- Component removal
- Chamber reassembly
- Schematic interpretation
- Manual interpretation
Location
- USA-TX-Austin-KLA
Work Type
- Field Service
- Full-time
Experience Level
- Bachelor's Level Degree and 0 years related work experience
Education Level
- Bachelor's Level Degree
Salary/Compensations
- $25.15 - $42.75 Per Hour
Benefits
- Participation in performance incentive programs
- Eligibility for additional benefits including medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
About the Company
- KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
- Virtually every electronic device in the world is produced using KLA's technologies.
- KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
- KLA focuses more than average on innovation and invests 15% of sales back into R&D.
- Expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.
- Life at KLA is exciting and teams thrive on tackling really hard problems.
Equal Opportunity
- KLA is proud to be an Equal Opportunity Employer.
- We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
- For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.