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About the Role

Join our luxurious spa as a Spa Office Manager and take a leadership role in creating exceptional client experiences in a serene, upscale environment. This is an opportunity to build, refine, and lead a high-performing team within one of the most recognized names in luxury skincare. If you are passionate about mastery, growth, and excellence, and thrive in a culture where high standards and client satisfaction are non-negotiable, this could be the perfect opportunity for you.

Responsibilities

Supervise and mentor front desk and spa staff, fostering a culture of excellence
Manage appointments and client scheduling, ensuring a seamless customer experience
Handle customer inquiries and concerns with professionalism and care
Maintain and track performance metrics and statistics, turning numbers into actionable strategies
Drive sales of beauty products while maintaining exceptional client service
Oversee day-to-day office and operational workflow, keeping the spa running efficiently
Collaborate with leadership to continually elevate spa standards and client experience

Requirements

Proven experience in spa or salon management, office management, or high-end customer service leadership
Strong organizational and analytical skills; comfortable tracking and improving metrics
Passion for team development, performance coaching, and building culture
Confident in sales and client engagement, particularly in luxury beauty products
High standards of professionalism, attention to detail, and client-focused service
Motivated by growth, excellence, and meaningful impact, not just compensation
Previous experience in spa or wellness management
Strong customer service and communication skills
Sales skills
Ability to work in a fast-paced environment
Leadership and team management skills
High energy and a positive attitude
Detail-oriented and organized
Passion for wellness and the spa industry

Skills

Scheduling software
Microsoft Office

Location

Onsite

Work Type

Full-time

Experience Level

Management

Salary/Compensations

$60,000–$70,000

Benefits

Generous bonus system
Teledoc
Dental insurance
Vision insurance
Life insurance
Employee discounts on products and services
PTO after 90 days

About the Company

Join our luxurious spa as a Spa Office Manager and take a leadership role in creating exceptional client experiences in a serene, upscale environment.
This is an opportunity to build, refine, and lead a high-performing team within one of the most recognized names in luxury skincare.
If you are passionate about mastery, growth, and excellence, and thrive in a culture where high standards and client satisfaction are non-negotiable, this could be the perfect opportunity for you.