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About the Role
Centorrino Technologies (CT) is seeking a Service Delivery Manager to join their expanding team in Melbourne or Sydney. CT is recognized as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2025, with a high eNPS score.
Responsibilities
- Build and maintain strong customer relationships, both remotely and in-person.
- Collaborate with technical and client-facing teams to achieve customer success.
- Review, assess, and present service delivery reports, ensuring SLAs are met and identifying areas for improvement.
- Serve as an escalation point for customers, resolving roadblocks and addressing queries promptly.
- Champion issue resolution using ITIL principles and guidelines.
Requirements
- Demonstrated passion for exceptional customer service, showing empathy and understanding.
- Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager, or a relevant role.
- Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level.
- Excellent listening, negotiation, and presentation skills.
- Strong technical understanding or the ability to quickly learn technological products and services.
- Ability to understand technical issues and jargon and communicate them in layman's terms.
- A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Skills
- Customer Service
- ITIL Principles
- Communication
- Presentation
- Negotiation
- Technical Understanding
Location
- Melbourne
- Sydney
Work Type
- Hybrid working
- Team anchor days
Experience Level
- Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager, or relevant role
Benefits
- Extensive training and development opportunities
- Extensive discounts and benefits
- Choice of IT equipment
- Access to cost-price tech for personal needs
- Fun team events
About the Company
- Centorrino Technologies (CT) is a community that goes beyond expectations.
- Recognized as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2025.
- Has an outstanding eNPS score of 68.
- A hub of inspiration and creativity where employees love to work.
- Celebrates diversity and enables every voice to be heard.
- Values innovation, inclusivity, variety, and diverse backgrounds.
Equal Opportunity
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
- Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.