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About the Role

The Employment Support Specialist, as part of Employment Services, will assist individuals in achieving their employment goals and conducting job searches within the Integrated Employment Services (IES) program. This role focuses on providing comprehensive support for sustainable employment, including career exploration, goal setting, skills assessment, interview preparation, and job readiness. The position may also involve job retention support and delivering components of the IES model.

Responsibilities

Facilitate structured and individualized support for successful job searches in group and/or individual settings.
Provide career exploration, identification, and clarification of interests, abilities, skills, education, and experience in relation to career and employment goals.
Facilitate an orientation to the workplace, including employer rules, expectations, rights, responsibilities, and Canadian workplace culture.
Provide counseling and coaching in life skills that support successful employment.
Support individuals with the disclosure of disabilities that may affect employment participation.
Assist with the preparation of job search tools and strategies, including resumes, applications, interview techniques, education, training options, and labor market information.
Support individuals in assessing their qualifications against job requirements.
Provide information about and access to professional accreditation, language credentials, and prior learning assessments.
Support mentoring and coaching during the job search process.
Provide support with referrals and access to other services, including education and training.
Assist clients requiring enhanced support, such as job search, mentoring, or job retention.
Develop and offer Itinerant Employment Services within the local catchment area.
Maintain up-to-date information on local labor market, community resources, and referral protocols.
Utilize the EOIS system, Service System Manager’s databases, and internal OneClient system for tracking clients, follow-up, and recording activities.
Maintain case notes and documentation of client engagement, progress, and results.
Provide assistance to other areas of the IES delivery model as required.
Continue operations under a Remote Delivery Model, as and when required.

Requirements

University Degree or College Diploma in a related discipline.
1-2 years of experience in an Employment Services (ES) role.
Experience in delivering outcome-based employment services.
Extensive experience with MLTSD’s Case Management System (EOIS CaMS).
Knowledge of Ministry Delivered Programs and related guidelines for administration.
Minimum of 2 years' demonstrated experience in job search, job placement, incentives, or job retention, including employment/coaching.
Minimum of 2 years' experience facilitating job search related sessions with adult learners.
Ability to learn new technology tools such as Achev's parallel data management system (CETRA).
Demonstrated knowledge of LMI, job search techniques, recruitment, and community resources, programs, and services.
Demonstrated ability to work with diverse groups, including adults, youth, and newcomers.
Excellent interpersonal, communication, and teamwork skills.
Experience working in a fast-paced and outcome-based environment.
Goal-oriented, highly organized, flexible, and adaptable.
Superior time management skills.
Advanced skills in computer technology, including Microsoft Office and online employment tools.
Ability to deliver services in both official languages (English/French).
Ability to administer and interpret Level B tests / psychological instruments, Personality Dimensions, MBTI, COP System or Life Skills Certification would be an asset.
Ability and willingness to work evenings, weekends, or split shifts as necessary.

Skills

Employment Services
Outcome-based employment services
MLTSD’s Case Management System (EOIS CaMS)
Ministry Delivered Programs
Job Search
Job Placement
Job Retention
Employment Coaching
Facilitating job search sessions
Adult learning
Job search techniques
Assessment tools
Labor Market Information (LMI)
Recruitment
Community resources
Programs and services
Working with diverse groups
Interpersonal skills
Communication skills
Teamwork skills
Time management skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Online employment tools
Bilingualism (English/French)
AI tools in application screening

Location

Greater Toronto Area

Work Type

Remote Delivery Model (as and when required)

Experience Level

1-2 years experience in an ES role
Minimum of 2 years' demonstrated experience in job search, job placement, incentives, or job retention
Minimum of 2 years' experience facilitating job search related sessions

Education Level

University Degree or College Diploma in a related discipline

Salary/Compensations

$55,827.46

About the Company

Achev believes that everyone deserves an equal opportunity to build a better life and a successful future.
For over 30 years, Achev has helped diverse Canadians and newcomers achieve their full potential.
Achev is one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area.
Achev's dedicated team of nearly 400 staff delivers innovative, high-quality, and personalized programs and services.
Achev thrives in a OneAchev culture where collaboration and integrated service delivery positively impact the organization's resiliency, agility, success, and growth.
Achev utilizes AI tools in its application screening process, with all hiring decisions involving human review.

Equal Opportunity

We are looking to welcome people to our diverse, inclusive, and authentic workplace.
We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities.
We are committed to a selection process and work environment that is inclusive and barrier-free.