Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a true ambassador of the Maison, you will be the guarantor of the ultimate after-sales service experience, working on all product ranges available in Fashion boutiques. You will pass on your product passion and Maison CHANEL's know-how, building a memorable and personalized client experience through listening, empathy, and passion for Fashion. You will act as a reference for Chanel & moi services, promoting care and repair as a pillar of client loyalty and durability.

Responsibilities

Welcome customers according to CHANEL customer experience guidelines.
Listen actively to understand their needs and expectations.
Present and validate the repair diagnosis, and explain the quote and timeline.
Turn dissatisfaction into a positive experience to build loyalty.
Return the product with the Fashion Advisor and share care recommendations.
Perform simple repairs and basic adjustments in line with procedures.
Refer complex repairs to Les Ateliers or external centers as appropriate.
Update repair statuses in internal tools and manage spare parts and shipments.
Handle quality alerts and complaints in coordination with stock and hotline teams.
Act as the contact point for sales teams on repairs and product maintenance.
Ensure customer data accuracy and identify profiles for loyalty initiatives.
Represent and promote the CHANEL & moi mindset of ultimate care.
Convey the Chanel commitment towards the durability of our products.
Support the team in upholding client speech & storytelling around CHANEL’s care, repair, and alteration savoir-fair.

Requirements

Customer Service skills
Repair Execution & Technical Support skills
Repair Monitoring & Administration skills
Internal Collaboration & Development skills
Comfortable in the middle of complexity and ambiguity
Ability to multi-task within projects in a dynamic, fast paced environment
Creativity and innovation by testing, learning and taking new risk

Skills

Customer Service
Repair Execution
Technical Support
Repair Monitoring
Administration
Internal Collaboration
Product passion
Maison CHANEL's know-how
Listening
Empathy
Fashion knowledge
Client loyalty
Durability
Savoir-fair

Location

Fashion boutiques

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Benefits

Wellbeing programs
Learning and development opportunities
Parental leave for all parents globally

About the Company

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
The House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process.
Our team is selected solely for their talents and capabilities.
We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.