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About the Role

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired for its craftsmanship and unique creations. The Maison has been part of the global luxury group Richemont since September 2019.

Responsibilities

• Achieve individual and store sales targets.
• Maintain Buccellati's brand image by providing excellent customer service.
• Adhere to guidelines for discounts and gifts.
• Implement VIP customer treatment programs.
• Ensure daily operations align with company strategy and policies.
• Communicate the Maison's history and creations through storytelling.
• Participate in off-site events like pop-ups and exhibitions to achieve sales targets.
• Anticipate and understand customer needs and market trends.
• Propose boutique events and PR activities.
• Invite existing and prospective customers to various events to upgrade their relationship.
• Acquire high-potential new customers.
• Maintain sufficient communication with department stores.
• Coordinate and execute communications and operations with department stores and office departments for pop-ups and events.
• Maintain boutique window visuals.
• Keep the boutique organized and aesthetically pleasing.
• Provide sufficient customer service for after-sales.
• Comply with security policies.

Requirements

• Sales experience in the luxury industry.
• Operational skills.
• Communication skills.
• Customer analysis capabilities.
• Customer-oriented with a high level of hospitality.
• Teamwork.
• Flexibility and reliability in building customer relationships.

Skills

• Sales
• Customer Service
• Storytelling
• Networking
• Clienteling
• Communication
• Operations
• Visual Merchandising
• After-sales Service
• Security Compliance

Benefits

• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• We encourage our people to be curious, drive their own career, and dream big.

About the Company

• Buccellati is an Italian jewellery, high-jewellery and silversmiths Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations.
• Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.
• The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.
• The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.