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About the Role

Oversee the safe and efficient operations of WSI’s baggage operations, including resource allocation, system monitoring, and performance management of the Baggage Service Provider (BSP). This role will transition from regular business hours to permanent shift work to support operational trials and live operations.

Responsibilities

• Liaise with airlines and the Baggage Handling System contractor to coordinate plans for daily and seasonal flight schedules within the baggage system High Level Controller.
• Actively monitor assembly of baggage batches and allocation to designated loading resources.
• Actively monitor the status of aircraft expected to be arriving at the gates to predict when high inbound volumes of baggage will be in the baggage handling system.
• Coordinate with the (BSP) to ensure adequate staffing of essential resources, encompassing inbound/outbound activities of standard and oversize baggage with particular focus on speed loaders and baggage chutes allocations.
• Monitor storage capacity and clearance of the outbound oversize baggage process.
• Establish effective communication with airlines and Ground Handling Agents regarding flight preparations, resource allocation and the transfer of baggage.
• Monitor the performance of the BSP in unloading incoming baggage, ensuring proper segregation between international and domestic baggage.
• Liaise with the BHS contractor surrounding coordination of planned maintenance and addressing system malfunctions.
• Coordinate with the WSA Airport Operations Coordination Centre (AOCC) to manage the contingency arrangements for any baggage system issues, oversee the clearance of arrivals carousels and support broader airport operations.
• Assist in the coordination of resources to respond to system outages and associated business continuity requirements.
• Oversee allocation and utilisation of the Baggage Reconciliation System.
• Monitor compliance with Airport Standards and Rules (ASR) and government agency regulations and support the assurance program.

Requirements

• 3-5 years previous experience in airport baggage systems operations is preferred.
• Alternatively, warehouse distribution systems coordination or parcel freight sortation systems control.
• Highly effective planning skills with strong attention to detail.
• Focused, safe and efficient work methods.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with the ability to build strong working relationships with both internal and external stakeholders.
• Outstanding problem-solving skills and the ability to foresee potential issues.
• The ability to apply lessons learned from previous incidents and effectively apply improvements to operations, minimising the impact of incident reoccurrence.
• Data analysis and data model interrogation skills to identify trends, inefficiencies and opportunities for operational improvement.
• Experience working with complex computer systems and ability to learn new systems.
• NSW Drivers Licence and ability to obtain an Authority to Drive Airside (ADA).
• Ability to obtain an Aviation Security Identification Card (ASIC).
• Senior First Aid Certificate.

Skills

• Planning
• Attention to detail
• Communication (written and verbal)
• Interpersonal skills
• Problem-solving
• Data analysis
• Data model interrogation
• Computer systems operation

Location

• Western Sydney

Work Type

• Shift-based
• Permanent shift work

Experience Level

• 3-5 years

Benefits

• Opportunities for growth
• Empowerment to contribute and shine
• Experiences that unlock full potential

About the Company

• WSI is building a community that thrives on purpose, passion and possibility, fostering a culture that brings out the best in people.
• Values: Safety, Heart, Striving, Achieving together.
• Proudly working on Dharug land, reflecting the vibrant diversity of Western Sydney.
• Western Sydney Airport will open in 2026 as a full-service airport offering international, domestic and freight service.
• Aim is to be the gateway of choice to Australia and the world – connecting people, places and opportunity.

Equal Opportunity

• Welcome people from all backgrounds and abilities to be part of our journey.
• Please let us know if you require any adjustments to the application or recruitment process.