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About the Role

As a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service while processing orders, managing customer enquiries, and supporting daily administrative activities. You will work closely with multiple departments to ensure seamless customer experiences and contribute to sales and margin growth through product promotion and proactive customer engagement. A passion for food and an interest in the gourmet food industry will help you thrive in this role as you support some of Australia's leading retailers and hospitality businesses.

Responsibilities

Process customer orders and enquiries efficiently while providing informed, proactive support.
Promote the full CCC product range and identify cross‑sell and upsell opportunities to maximise sales.
Build strong, trustworthy relationships with customers and team members.
Maintain current product knowledge through ongoing training and development.
Adhere to company policies and procedures while consistently striving to exceed customer expectations.

Requirements

Previous experience in hospitality or food retail is highly regarded.
Intermediate to advanced Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.
Strong organisational and time management skills, with the ability to multitask and reprioritise effectively.
Excellent written and verbal communication skills.
Ability to work independently while meeting deadlines.
Proactive, adaptable, and able to perform well under pressure.
Strong interpersonal skills with the confidence to liaise professionally with customers, suppliers, and colleagues.
High level of accuracy and attention to detail, including data entry skills.
A positive, team-oriented mindset and willingness to contribute to a collaborative workplace culture.

Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Customer Service
Order Processing
Communication (Written and Verbal)
Interpersonal Skills
Time Management
Organizational Skills
Attention to Detail
Data Entry

Location

Australia

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Benefits

Generous staff discounts on eligible products
Varied employee benefits program

About the Company

Calendar Cheese Company is Australia’s leading importer and distributor of domestic and international specialty cheese, caviar, and premium dry goods, servicing premium retailers, restaurants & airlines, across Australia.
We offer an extensive selection of quality cheeses, caviar and dry goods sourced from the best dairies, affineurs and producers around the world.