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About the Role

Lead the design, governance, and continuous improvement of the PA/TA service model across Asia-Pacific, ensuring effective day-to-day operations and a scalable, high-performing support function aligned with firm strategy.

Responsibilities

• Design and govern the APAC PA/TA operating model, including role clarity, service standards, and escalation frameworks.
• Lead capacity planning and workload distribution, including cross-office resource alignment and management of resourcing gaps.
• Lead the PA/TA team across APAC, with direct accountability for performance, workload, and team development.
• Establish reporting frameworks and use data to drive workforce planning, performance, and service improvements.
• Identify inefficiencies and lead process standardization and continuous improvement initiatives.
• Oversee onboarding and development pathways, build team capability, and drive engagement and retention.

Requirements

• Experience within a law firm or professional services environment.
• Familiarity with billing and invoicing platforms, ideally Aderant Expert.
• Significant experience leading PA, TA, or similar support teams, including direct people management across multiple locations.
• Proven experience delivering service transformation and operating model change.
• Strong stakeholder management skills in complex environments.
• Experience partnering with HR on performance and employee relations matters.
• Ability to translate strategy into practical, scalable delivery models.
• Data-driven approach with strong analytical capability.
• Confidence in influencing senior stakeholders and leading dispersed teams.
• Experience establishing performance and governance frameworks.
• Excellent communication, organisation, and prioritisation skills in a fast-paced environment.
• Mandarin language skills are advantageous.
• Willing and able to travel across APAC offices in Sydney, Melbourne, Perth, Singapore, Beijing, Shanghai, Shenzhen, and Hong Kong.
• Full and unrestricted working rights in Australia.

Skills

• Operational judgement
• Stakeholder management
• Analytical capability
• Influencing
• Communication
• Organisation
• Prioritisation

Location

• Sydney
• Melbourne

Work Type

• Full-time
• International travel

Experience Level

• Experienced
• Senior leadership

Benefits

• Professional but relaxed firm environment
• Dress for your day and in your own style
• Practices that support wellbeing, mental wellness, and work/life balance
• Opportunities to participate in social activities, diversity and inclusion networks, and charitable initiatives

About the Company

• Global reach with a local feel, operating across Asia Pacific, Europe, Africa, and the Middle East.
• Diversified services beyond legal, including Brook Graham and Vario flexible services.
• Proud of a leading reputation for diversity and inclusion, creating an open environment.
• Committed to creating a better workplace where all talent can succeed and feel they belong.

Equal Opportunity

• Encourage applications from all suitably qualified candidates whatever their ethnicity, religion, age, physical or mental disability/long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.