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About the Role
As a Counter Sales/Warehouse Associate, you will provide excellent service by communicating with customers, understanding their needs, and offering effective solutions. This role combines sales responsibilities with hands-on warehouse tasks, ensuring smooth operations and customer satisfaction.
Responsibilities
- Provide fast and friendly service at the counter, over the phone, and through email.
- Assess customer needs and offer assistance and solutions.
- Process orders quickly, handle returns and the required paperwork, and source items that are not in stock.
- Help with picking and packing orders, restocking items, and accurately keeping track of inventory.
- Assist with warehouse tasks to keep the area clean and safe.
- Assist with loading and unloading deliveries while making deliveries when needed.
- Work alongside team members to resolve issues related to orders, transfers, and purchase orders.
- Provide support and training to junior staff.
Requirements
- Over 2 years in a customer-facing role within the industry.
- A clear police record is necessary for employment.
- Knowledgeable in plumbing and hydronics.
- Strong history of good customer service and making strong connections.
- Ability to explain technical details effectively to different people.
- Skilled at handling busy counter operations.
- Can use computer applications with ease.
- Can work independently, takes charge, and is responsible.
- Flexible with work hours to fit the needs of the business.
Skills
- Customer service
- Sales
- Warehouse operations
- Inventory management
- Order processing
- Communication
- Problem-solving
- Teamwork
- Training
- Computer applications
Location
- GTA
Work Type
- Full-time
Experience Level
- 2+ years
About the Company
- NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery.
- NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.
- At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit.
- Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.
Equal Opportunity
- NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
- We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation.
- We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.