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About the Role

Deliver friendly customer service, help customers shop the store, and ensure a fast and friendly checkout experience. Complete truck unloading and merchandise duties, maintaining store recovery standards to deliver Brand Promises.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience and execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Execute Company policies and standards.
• Interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values.
• Project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
• Team members must be at least sixteen (16) years or older.

Skills

• Retail experience
• Customer service experience

Location

• TOR-SCARBOROUGH/WEST, ON
• Los Angeles County

Work Type

• Full-time
• Part-time

Salary/Compensations

• $17.60 - $20.50

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

About the Company

• Our purpose is to fuel the joy of creativity and celebration.
• As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
• For more information, please visit www.michaels.com.
• We put people first.
• We do the right thing.
• We’re always improving our craft.
• We hold ourselves accountable.
• We’re better together.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.