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About the Role
As a Host, your warm, friendly, welcoming personality will shine while greeting and seating guests, managing the waitlist, and accommodating reservations. You will quote accurate wait times, engage guests in casual conversation, and answer questions about the menu or bakery case, ensuring every guest feels welcomed and cared for from start to finish.
Responsibilities
- Warmly greet guests creating a positive first impression
- Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction
- Provide accurately quoted wait times while managing reservations to support smooth guest flow
- Play an important role in front of house operations, supporting teamwork to enhance the overall guest experience
- Answer phones with a sense of urgency, helping guests with general questions
- Follow instructions with attention to detail and consistency
- Demonstrate ownership of sidework and closing tasks
- Multitask and work well under pressure while maintaining cleanliness and organization
- Work with speed and efficiency in a fast paced, full-service restaurant
Requirements
- Previous restaurant, hospitality, customer service, or food service industry experience preferred
- Strong communication and interpersonal skills with a focus on guest service
- Dependable, dedicated, reliable, and punctual with a strong work ethic
- Adaptable and patient, taking pride in providing excellent guest relations
- Team player with a positive, patient attitude
- Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist
- Must be at least 18 years old
Skills
- Communication skills
- Interpersonal skills
- Guest service
- Attention to detail
- Consistency
- Ownership
- Multitasking
- Working under pressure
- Cleanliness
- Organization
- Speed
- Efficiency
Work Type
- Full-time
- Part-time
Salary/Compensations
- $17.60 - $17.60 / Hour
Benefits
- 50% off shift meals
- 25% discount when dining with friends and family
- Paid vacation
- Paid sick time
- Medical coverage options
- Dental coverage options
- Vision coverage options
- Prescription coverage options
- Virtual Care
- No cost online mental health services
- Perks and discounts including cell phone, gym, movie, and theme park savings
- Employee recognition and appreciation awards
- HELP Fund (Hardship and Emergency Lifeline Program)
About the Company
- Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining.
- We are culinary-forward and relentlessly focused on hospitality.
- Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.
- We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands.
- Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements.
- Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
- Award-winning company, including: Fortune 100 Best Companies to Work For® (since 2014), PEOPLE® Companies That Care (since 2021), Great Place to Work® Certified
Equal Opportunity
- We are an equal opportunity employer.
- We are committed to creating an inclusive and welcoming workplace for all.
- We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply.
- The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.