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About the Role

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Requirements

• High school diploma or GED equivalent
• 5 years’ customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Skills

• Customer support
• Scheduling
• Ordering parts
• Customer records maintenance
• CRM Database management
• Work order generation
• Report generation
• Payment processing
• Accounts Receivable collections
• Communication skills
• Multi-tasking
• Self-direction
• Teamwork

Location

• On-site

Work Type

• On-site
• Full-time

Experience Level

• 5 years customer support experience preferred

Education Level

• High school diploma or GED equivalent

Salary/Compensations

• $19.00 to $21.00 per hour

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability coverage
• 401(k)
• Flex spending account

About the Company

• Champion Window is an Equal Employment Opportunity Employer.
• CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

Equal Opportunity

• Champion Window is an Equal Employment Opportunity Employer.
• If you need assistance with completing the online application due to a disability, please contact Champion Window.
• Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.