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About the Role
We are seeking a Host/Hostess to create a warm, welcoming experience for every guest, serving as the first point of contact and setting the tone for exceptional hospitality.
Responsibilities
- Greet guests warmly and enthusiastically, making them feel welcome from the moment they arrive.
- Manage reservations and waitlists efficiently, ensuring timely seating for guests while optimizing table turnover.
- Answer phones, assist with inquiries, and take reservations while providing information about the restaurant.
- Collaborate with the serving team to ensure smooth seating transitions and guest satisfaction.
- Maintain the cleanliness and organization of the host stand and entry area.
- Engage with guests while they wait, ensuring they feel attended to and informed of wait times.
- Assist in managing guest flow and communicating table status to the rest of the team.
Requirements
- Customer service experience is an asset, but we’re happy to train enthusiastic individuals.
- Strong communication skills and a friendly, approachable attitude.
- Ability to multitask and stay organized in a fast-paced environment.
- Confidence in handling guest inquiries and seating challenges calmly.
- A team-first mindset and willingness to support your teammates.
Skills
- Communication skills
- Multitasking
- Organization
- Teamwork
Location
- Participating Recipe brands
Work Type
- Flexible scheduling
Experience Level
- Entry Level
Salary/Compensations
- $17.60
Benefits
- Competitive pay
- Employee dining discount at participating Recipe brands
- Flexible scheduling
- Growth and development opportunities
- Career advancement opportunities
- Fun, energetic team environment
About the Company
- At Elephant & Castle, we serve up the best bits of a classic British pub: hearty food, proper pours, lively conversation, and a warm welcome that feels like home.
- Football is in our DNA. Our pubs are gathering places for passionate fans, big reactions, and unforgettable moments.
- Our teams are made up of genuine, hardworking, hospitality-loving humans who bring personality, energy, and teamwork to every shift.
- We’re proud to offer hands-on training, real opportunities to grow, and a culture built on camaraderie, respect, and having a laugh along the way.
- Elephant & Castle is part of a company that owns some of Canada’s most iconic restaurant brands.
Equal Opportunity
- At Elephant & Castle, our core value is "Taking Care of People." We are dedicated to fostering a diverse, equitable, and inclusive workplace where every individual is valued and supported.
- We are also committed to providing accommodations in accordance with applicable human rights and accommodation legislation. If you require an accommodation to participate in the job application or interview process, please contact us at careers@franworks.com.