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About the Role
The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents. This role involves working night shifts from 11pm – 7am on a rotating roster.
Responsibilities
- Conduct nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
- Manage the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
- Verify the accuracy of guest accounts, resolve any discrepancies, and prepare detailed reports for management.
- Ensure the security and safety of the premises during the night, monitor CCTV systems, and promptly address any security concerns or emergencies.
- Assist with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
- Collaborate with other hotel departments to ensure seamless communication and coordination between shifts.
- Provide exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.
Requirements
- Minimum 2 years’ experience in a customer service/operations role.
- Excellent written and verbal communication skills.
- Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Leadership and supervisory experience and skills.
- Exceptional customer service skills, including conflict resolution.
- Willing to undertake a National Police Check and a Working with Children check.
Skills
- Customer service
- Operations
- Financial transactions
- Guest check-ins and check-outs
- Guest inquiries and requests
- Account verification
- Report preparation
- Premises security and safety
- CCTV monitoring
- Administrative tasks
- Reservation updates
- Payment processing
- Record maintenance
- Inter-departmental communication
- Conflict resolution
- Microsoft Office suite
- Database management systems
- Leadership
- Supervisory skills
Location
- Sydney East
Work Type
- Full-Time
- Night shifts
Experience Level
- Minimum 2 years’ experience in a customer service/operations role
- Leadership and supervisory experience
Benefits
- Health, wellbeing, and safety initiatives
- Competitive rewards, recognition, and referral programs
- Leave and lifestyle benefits
- Access to exclusive employee discounts and partner offers
About the Company
- At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow.
- With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.
- Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.
Equal Opportunity
- At Scape, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples.
- Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.
- Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.