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About the Role

We are seeking a highly skilled SAP key user to join our Order Management Team to enhance customer experience and support business growth in LEGO® Japan. This role involves daily operations for key accounts and project work related to our digital transformation.

Responsibilities

• Pro-active order entry for launches, campaigns, and bundles.
• Facilitate, modify, and improve order management processes, including pre-order support.
• Support customer claims and returns, including investigation and processing.
• Manage supply allocation process during constrained supply.
• Report on inventory levels, identify out-of-stock and closed items, and communicate to the team.
• Follow up on overdue items and variances on quotations.
• Provide fill rate reporting to customers and internally.
• Handle customer-specific requests such as end-of-month reconciliation and palletization schematics.
• Optimize and counsel customer inventory based on stock and CS data.
• Govern the Order to Cash process.
• Maintain master data in SAP, EDI, Web B2B, and customer portals.
• Become a subject matter expert in product and customer master data for the Japan business unit.
• Act as the local lead for order processing automation projects (SAP HANA, B2B web shop, EDI, Contents Hub, approval engine).
• Lead projects as a local key user to support interface creation from internal tools to order processing tools.
• Manage the impact of new interfaces on various Order Management, Master Data, Customer Operations, and Ops tools.
• Collaborate with internal and external resources on fit-gap analysis, system design, specification mapping, SIT/UAT, and Go-live support.
• Continuously improve order processes.
• Support business with on-demand analysis and reporting.
• Assist GM, Operations Director, and Order Management Manager with business presentations.
• Invest in self-development through an Individual Development Plan.
• Participate in and drive projects within Japan and the wider APAC organization.
• Drive team motivation and culture with curiosity, bravery, and focus.

Requirements

• Minimum 5 years of experience working in a cross-functional environment within a multinational corporation.
• Experience in a cross-border organization.
• Advanced knowledge and experience of supply-chain operational procedures, specifically in Order Management and Master Data.
• Highly skilled in SAP SD module, with experience as a key user in ERP projects.
• Ability to exercise discretion and independent judgment in problem-solving.
• Proficient in timely multi-task management with prioritization.
• Advanced proficiency in MS Office applications (Excel, PPT, Word, Outlook, Teams, Power BI).
• Ability to influence leadership through explanation of facts, policies, and practices.
• Japanese & English project management skills in a multi-national matrix organization.
• Staff management experience.
• Logistics and Distribution experience.
• Ability to think strategically while focusing on short-term tasks.

Skills

• SAP SD module
• Order Management
• Master Data Management
• Supply Chain Operations
• Project Management
• MS Office Suite (Excel, PPT, Word, Outlook, Teams, Power BI)
• Customer Claims and Returns
• Inventory Management
• Reporting and Analysis
• Process Improvement
• Automation Projects
• EDI
• B2B Web Shop
• Cross-functional collaboration
• Strategic Thinking

Location

• Japan

Work Type

• Hybrid

Experience Level

• Minimum 5 years

Benefits

• Family Care Leave
• Life and disability insurance
• Wellbeing resources and benefits
• Colleague Discount
• Bonus scheme

About the Company

• LEGO Japan is the sales organization of The LEGO Group responsible for sales activities in the Japan Market, with approximately 60 employees.
• The BU Operations team in Japan consists of Demand Planning, Customer Operations, and Order Management.
• The LEGO Group was founded by Ole Kirk Kristiansen in 1932, driven by resilience, innovation, and a permanent sense of renewal.
• The company's mission is to 'inspire and develop the builders of tomorrow'.

Equal Opportunity

• The LEGO Group is highly committed to equal employment opportunity and equal pay.
• The company seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles.
• The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
• Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening.