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About the Role

The Donor Experience Officer is responsible for managing a portfolio of mid-level donors giving between $2,500 and $9,999. This role will help strengthen donor retention, deepen engagement, and support a strong pipeline of donors with the potential to move into major giving. This role will use a relationship-based donor engagement model to provide personalized stewardship through phone calls, emails, handwritten notes, impact updates, and timely donor follow-up. The Donor Experience Officer will also partner closely with Major Gifts, Direct Marketing, Prospect Research, and Communications to ensure donors receive a thoughtful and consistent experience. This position is ideal for a relationship-driven fundraising professional who is highly organized, comfortable managing a large donor portfolio, and able to use data and personalized outreach to strengthen donor engagement.

Responsibilities

Manage a portfolio of approximately 1,000 mid-level donors through consistent, relationship-driven outreach.
Build personalized donor engagement plans using calls, emails, handwritten notes, and tailored impact updates.
Implement timely gift acknowledgment and stewardship practices, including follow-up within 48 hours of donor gifts.
Conduct donor discovery conversations to better understand giving motivations, communication preferences, and philanthropic interests.
Support strategies to retain, reactivate, and upgrade mid-level donors.
Partner with Direct Marketing colleagues to ensure mid-level donors receive a more personalized and appropriate solicitation experience.
Track donor engagement, giving trends, retention rates, and portfolio performance to help inform strategy.
Identify donors with increased giving capacity and interest in deeper engagement with Action Against Hunger.
Partner with Prospect Research and Major Gifts colleagues to qualify and transition high-potential donors when appropriate.
Help develop stewardship templates, acknowledgment tools, donor communications, and digital engagement content.
Maintain accurate donor records in the CRM, including outreach activity, donor preferences, capacity indicators, and cultivation milestones.
Collaborate across Development, Direct Marketing, Prospect Research, Major Gifts, and Brand and Communications to support a consistent donor experience.
Contribute to special projects and other duties as assigned.

Requirements

Bachelor’s degree required.
1–3 years of experience in fundraising, donor engagement, high-volume account management, sales, or relationship management preferred.
Strong written and verbal communication skills, with the ability to create personalized and compelling donor outreach.
Comfort making donor calls and building relationships through remote and digital engagement.
Strong organizational skills and ability to manage a large donor portfolio with accuracy and discipline.
Experience using CRM systems such as Salesforce, Raiser’s Edge, or similar platforms preferred.
Ability to use data to track outreach, monitor donor activity, and support segmentation.
Strong judgment, emotional intelligence, discretion, and professionalism when working with donor information.
Proficiency with Microsoft 365 and digital communication tools.
Experience with stewardship tools, video messaging, basic design, or email platforms is a plus.
Commitment to confidentiality, data integrity, and responsible handling of donor information.
Commitment to Action Against Hunger’s values, gender equality commitments, and safeguarding principles.

Skills

Relationship-based donor engagement
Personalized stewardship
Phone calls
Emails
Handwritten notes
Impact updates
Donor follow-up
CRM systems (Salesforce, Raiser’s Edge, or similar)
Data analysis
Microsoft 365
Digital communication tools
Stewardship tools
Video messaging
Basic design
Email platforms

Location

New York, NY

Work Type

Full-time

Experience Level

1-3 years preferred

Education Level

Bachelor's degree

About the Company

Action Against Hunger is a global leader creating a future where every life is well nourished.
We innovate to prevent malnutrition and respond to hunger hotspots, working in 59 countries and reaching more than 21 million people each year.
Together, we are promoting resilience and working to end hunger for everyone, for good.
Action Against Hunger USA is part of the Action Against Hunger International network.
As an independent NGO, Action Against Hunger USA currently manages operations in Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia, and Haiti.