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About the Role

Operate at the intersection of Enterprise IT Operations, IT Project Management Office (PMO), and Business Partnership. Act as the primary technology partner for assigned business functions, coordinating enterprise technology initiatives, managing regional IT operations, overseeing project delivery, and ensuring enterprise technology services remain reliable, secure, and aligned with business priorities. This is a highly cross-functional role requiring close collaboration with business leaders, infrastructure teams, workplace technology, enterprise applications, security, and global IT teams to deliver operational excellence across multiple international markets.

Responsibilities

Serve as the primary IT point of contact (POC) for assigned business functions and regional stakeholders.
Build trusted partnerships with business leaders to understand operational priorities and translate business needs into technology initiatives.
Gather, assess, and prioritise business requirements while coordinating delivery with Enterprise IT teams.
Ensure technology solutions align with both business objectives and global IT standards.
Coordinate with regional and global Enterprise IT teams to maintain the stability, availability, and performance of enterprise technology services.
Work closely with local IT support teams to ensure operational issues are resolved efficiently and in accordance with global service standards.
Drive continuous improvements to IT service quality, operational processes, and end-user experience.
Support governance of IT operations across multiple business functions and regions.
Act as the regional coordination point for critical IT incidents and operational escalations.
Coordinate cross-functional teams during major incidents to ensure rapid resolution, effective stakeholder communication, root cause analysis (RCA), and post-incident improvements.
Partner with infrastructure, workplace technology, security, and application teams to minimise business disruption and improve operational resilience.
Lead regional execution of enterprise IT initiatives from planning through implementation and post-production support.
Coordinate project governance, stakeholder communications, testing, User Acceptance Testing (UAT), production validation, deployment, and hypercare activities.
Track project milestones, risks, dependencies, resource allocation, and delivery timelines across multiple concurrent initiatives.
Ensure new technology solutions meet operational, security, and business readiness requirements before production rollout.
Support execution of global Enterprise IT strategies, policies, and governance standards across regional offices.
Coordinate local resources to support global technology programmes and operational initiatives.
Identify opportunities to improve IT processes, automate manual workflows, and enhance operational efficiency.
Prepare project updates, operational reports, and status communications for business and IT leadership.

Requirements

Bachelor’s degree or equivalent practical experience in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
5–10+ years of experience in Enterprise IT, Corporate IT, IT Operations, IT Project Management, IT Program Management, IT PMO, IT Service Management, Workplace Technology, Enterprise Infrastructure, IT Business Partner, Regional IT Operations, or Related Enterprise Technology functions.
Demonstrated experience supporting enterprise IT environments and coordinating technology operations across multiple business functions.
Good understanding of enterprise infrastructure, networking, workplace technology, enterprise applications, cloud platforms, and software development lifecycle.
Experience supporting production environments, system implementations, operational readiness, and regional technology rollouts.
Familiarity with ITIL principles, incident management, change management, problem management, and root cause analysis (RCA).
Strong project management and PMO capabilities, with experience coordinating cross-functional technology initiatives.
Excellent stakeholder management, organisational, prioritisation, and communication skills.
Strong analytical thinking, troubleshooting, and structured problem-solving ability.
Able to manage multiple priorities within a fast-paced, high-growth international environment.
Excellent written and verbal communication skills, with the ability to communicate effectively with both business stakeholders and technical teams.
Comfortable working across different cultures, regions, and time zones.
Willingness to provide operational support outside standard business hours, including weekends and public holidays when required.
Professional fluency in both English and Mandarin is required.

Skills

Enterprise IT
IT Operations
IT Project Management
IT Program Management
IT PMO
IT Service Management
Workplace Technology
Enterprise Infrastructure
IT Business Partner
Regional IT Operations
Enterprise Technology
ITIL
Incident Management
Change Management
Problem Management
Root Cause Analysis (RCA)
Stakeholder Management
Project Management
Microsoft 365
Google Workspace

Location

Palo Alto

Work Type

Full-time

Experience Level

5-10+ years

Education Level

Bachelor's degree or equivalent practical experience

About the Company

One of Asia's fastest-growing consumer technology companies, operating a global platform with tens of millions of monthly active users and millions of daily active users across content, community, commerce, and digital lifestyle experiences.
Rapidly expanding international footprint across North Asia, Singapore, Europe, and the United States.
Continues to invest heavily in scaling its Enterprise Technology organisation to support global business growth and operational excellence.