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About the Role

The Seasonal Pool Server is responsible for understanding, discussing, and educating members and guests on menu items and potential allergies, while providing an approachable and elevated experience by adhering to Soho House Service Standards. This role is crucial for ensuring service success and guest satisfaction, involving collaboration with team members, accurate order entry, and attentive service to support guest requests.

Responsibilities

Develop and maintain professional relationships with coworkers and management.
Complete checklists on all trained processes learned in Club School.
Elevate the dining experience by suggesting food and drink pairings and discussing specials to drive sales.
Communicate and advise Management and Executive Chef on any allergies or potential red flags.
Complete and submit checkout reports at the end of each shift for management review.
Adhere to health and safety policies, company procedures, and applicable laws.
Ensure food orders are plated and coursed correctly before serving.
Assist runners and bussers with expo and service bar tickets.
Clean and stock server alley and bar area, polish silverware, plates, and glassware.
Demonstrate menu knowledge and provide suggestions when asked.
Perform other duties as assigned by supervisor/manager.

Requirements

Minimum of 2+ years of experience in a similar capacity.
Ability to thrive in fast-paced, high-volume environments and problem-solve under pressure.
Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule and Club School.
Must be able to work flexible shifts and schedules, including weekends and holidays.
Ability to take direction, work in a team environment, and autonomously.
Tips certified.
POS knowledge.
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to make periodical fast-paced movements.
Must be able to move, pull, carry or lift at least 20 pounds.
Must be able to occasionally kneel, bend, crouch and climb.
Must be able to perform physical activities such as lifting, cleaning, and stooping.
Must be able to stand, walk, lift, and bend for long periods of time.
Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
Must be able to go up and down stairs.
Must be able to work in the outdoors/sun.

Skills

Menu knowledge
Customer service
Teamwork
Problem-solving
Communication
Attention to detail
Flexibility
Upselling

Location

New York

Work Type

Seasonal
Full-time

Experience Level

2+ years

Salary/Compensations

$12—$12 USD

Benefits

Competitive compensation packages
Global benefits and perks
Training to develop technical and managerial skills
Medical, Dental & Vision (for full-time employees)
Retirement fund with a 2% match (for full-time employees)
Sick days + vacation days (for full-time employees)
Career Development opportunities (domestic or international)
Soho Impact initiatives
Learning & Development courses
Access to Cookhouse & House Tonic events
Team Events
Team Meal provided during shifts

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks.
We offer training to develop the technical and managerial skills necessary to enhance your career.
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
Cookhouse & House Tonic: Celebrating our passion for food and drink.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.