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About the Role

As a Customer Experience Associate - Retail Concierge, your role is pivotal in creating a welcoming and seamless shopping experience for our customers. You will assist customers, handle transactions efficiently, provide knowledgeable recommendations, and address inquiries to enhance each customer's visit, foster loyalty, and ensure a positive brand perception.

Responsibilities

• Greet customers and establish a positive rapport.
• Complete all financial transactions accurately.
• Maintain the balance of the cash drawer and balance receipts at the end of the day.
• Achieve cashier metrics daily.
• Stay informed of in-store promotions and monthly flyers.
• Utilize phone and iPad portals to check inventory, look up orders, and inform customers of order pick-up status.
• Collaborate with the sales team to meet sales goals.
• Contribute to building and maintaining a friendly, professional, and service-oriented store environment.
• Stock shelves, racks, hooks, and bins, and price products correctly.
• Assist in the return of merchandise and educate yourself on product returns and warranty plans.
• Listen effectively and offer customers the right help.
• Maintain a safe and clean working environment.
• Comply with company policies regarding loss prevention and health and safety.
• Continuously expand product knowledge and stay informed about industry trends.
• Memorize product locations and direct customers.
• Train and supervise new cashiers and retail staff.
• Perform various duties throughout the store as required.

Requirements

• Dynamic with excellent customer service skills.
• Previous cashier experience is an asset.
• Excellent oral and written communication skills in English.
• Detail-oriented, highly observant, and accurate.
• Computer literate with proficiency in Microsoft Windows and Google applications.
• Possess some mathematical aptitude.
• Able to work effectively as part of a team or independently.
• Ability to multitask in a fast-paced environment.
• Adaptable to change and demonstrate flexibility.
• Effective organizational and time management skills.
• Comfortable with bending, kneeling, and standing for extended periods.
• Comfortable with some heavy lifting.

Skills

• Customer service
• Cashiering
• Inventory management
• Order processing
• Sales
• Merchandising
• Product knowledge
• Communication
• Teamwork
• Independent work
• Multitasking
• Adaptability
• Organization
• Time management
• Microsoft Windows
• Google applications

Location

• In-store

Work Type

• Full-time
• Part-time

Experience Level

• Entry-level

Education Level

• High school diploma

About the Company

• Atlas Tools and Machinery is a family-owned Canadian business established in 1954.
• We are a trusted provider of industrial supplies.
• We are dedicated to delivering exceptional customer experiences.
• We offer high-quality products at competitive prices.
• Our culture values enthusiasm, creativity, and entrepreneurial spirit.
• We foster collaboration, respect, innovation, and a shared dedication to success.
• We are committed to creating a supportive and growth-oriented workplace.

Equal Opportunity

• We are committed to fostering an inclusive and diverse workforce.
• We welcome applicants from all backgrounds.
• We are a proud equal opportunity employer.
• We support individuals with disabilities through the accommodation process during hiring.
• Accommodation is available upon request for the application process.