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About the Role

As a Systems Engineer, you will support end users, maintain facility infrastructure, ensure production operations equipment and workflows run smoothly, and collaborate with global IT colleagues on shared projects. This role requires strong technical skills, clear communication, and effective collaboration with operations and production teams, serving as their primary IT contact.

Responsibilities

• Manage physical and virtual systems, and storage across the facility.
• Troubleshoot and resolve hardware and software issues end-to-end.
• Install, configure, and maintain Linux (RHEL derivatives), Windows servers, and Windows/OSX workstations.
• Troubleshoot networking issues and collaborate with network engineers.
• Serve as remote hands for the network team as needed.
• Document recurring issues and procedures for the wider support team.
• Rack, cable, install, move, and configure server room equipment.
• Partner with Production and Operations teams on change management and issue resolution.
• Ensure technical security and compliance requirements are met and maintained.
• Collaborate with global Technology team members on cross-regional projects.
• Assist remotely with after-hours and holiday support for the global team.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in CS, IT, MIS, or equivalent work experience in supporting post-production workflows.
• Minimum 3 years of related IT experience.
• Prior experience managing virtual server environments (VMware, Proxmox, Hyper-V).
• Experience managing a shared storage solution (scale-out NAS or SAN).
• Working experience administering Linux servers (basic to intermediate).
• Working experience administering Windows servers and workstations (intermediate or more).
• Comfortable with Active Directory and M365.
• Understanding of networking concepts.
• Excellent verbal and written communication skills.
• Comfort working in a fast-paced, deadline-driven environment.
• Strong communication skills and a customer-service mindset.
• Ability to lift 40 lbs.
• Native level Japanese communication skills.
• Business level English communication skills.
• Prior experience in post-production, broadcast, VFX, or another media/creative environment.
• Industry certifications related to Technology or Cybersecurity focus areas.
• Scripting experience to help streamline tasks.
• Experience managing public cloud resources and services.
• Any prior experience facilitating media and entertainment compliance audits.
• Must be eligible to work in Japan.

Skills

• Linux administration
• Windows server administration
• Windows workstation administration
• OSX workstation administration
• Virtualization (VMware, Proxmox, Hyper-V)
• Shared storage management (NAS, SAN)
• Active Directory
• M365
• Networking concepts
• Scripting
• Public cloud management

Location

• Tokyo, Japan

Work Type

• Full-time

Experience Level

• Minimum 3 years of related IT experience

Education Level

• Bachelor's degree in CS, IT, MIS, or equivalent work experience

About the Company

• Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content.
• Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
• With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide.
• Deluxe is a global leader in media and entertainment services for film, video and online content.
• Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
• With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide.

Equal Opportunity

• Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work.
• It is our policy to provide equal employment opportunities to all applicants and employees.
• Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
• Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.
• Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
• A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe.
• Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.