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About the Role
The Appointment Scheduler is responsible for coordinating resident access and appointment activity across the MDU program to support efficient progression from customer readiness through to installation delivery. This role acts as the central scheduling point for booking, confirming, rescheduling, and tracking customer appointments, ensuring alignment between residents, installers, and internal teams. It supports the smooth handover from engagement and readiness into operational delivery by maintaining accurate schedules, confirming appointment requirements, issuing reminders, and coordinating changes. The role also monitors the customer booking portal, identifies exceptions, manages outliers, and intervenes when manual coordination is needed to reduce missed appointments, access failures, and rework.
Responsibilities
- Coordinate resident access and appointment activity
- Act as the central scheduling point for booking, confirming, rescheduling, and tracking customer appointments
- Ensure alignment between residents, installers, and internal teams on approved dates and access arrangements
- Maintain accurate schedules
- Confirm appointment requirements
- Issue appointment reminders
- Coordinate changes due to customer, site, or delivery condition shifts
- Monitor the customer booking portal
- Identify exceptions and manage outliers in booking activity
- Intervene when manual coordination is required
- Provide visibility of appointment status
- Escalate risks or conflicts promptly
Requirements
- Accountable for scheduling control, customer communication, and coordination
Skills
- Disciplined planning
- Communication
- Follow-up
Location
- NSW - Parramatta
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy, and water networks in the telecommunications and utilities industries.
- We specialize in the design, construction, and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue chip client base.