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About the Role
We are seeking individuals who will become the next generation of Red Hat Technical Account Managers (TAMs) and lead Red Hat into the future. This special program actively welcomes individuals with passion, potential, and a desire to create the future, not just experience. Through this program, you will aim to become a future-leading TAM at Red Hat.
Responsibilities
- Provide technical advice and incident investigation to customers alongside veteran TAMs.
- Respond to customer inquiries and requests, following established procedures.
- Document customer interactions and track issue resolution progress in designated systems.
- Escalate complex technical issues to senior team members for guidance and resolution.
- Participate in internal training programs to develop product knowledge and technical skills.
- Perform customer onboarding and account maintenance tasks with the assistance of senior team members.
- Proactively identify and document known solutions for common technical challenges.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms.
Requirements
- Technical support experience, including troubleshooting and technical advisory capabilities.
- Experience in application development or programming is desirable.
- Strong passion for or willingness to learn open source technologies like Linux and Kubernetes.
- Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills.
- Ability to diagnose and resolve complex issues.
- Understand fundamental concepts of network communication and configuration.
- Motivation to engage in self-directed learning on new technologies.
- Demonstrated desire to be customer-focused, understanding customer needs.
- Effective communication, active listening, and presentation skills.
- Ability to work independently and collaboratively with internal teams and external customers.
- Some exposure to Linux.
- Full professional proficiency in Japanese.
- Basic proficiency in English.
Skills
- Linux
- Kubernetes
- Red Hat Enterprise Linux (RHEL)
- Red Hat Ansible Automation Platform
- Red Hat OpenShift
- Cloud
- Automation
- AI
- Scripting languages (e.g., Python, Bash)
- Programming languages (e.g., Java, Go, C)
Location
- 40+ countries
Work Type
- Onsite
- Office-flex
- Fully remote
Experience Level
- Junior
Education Level
- University programs
- Up-skilling boot camps
- Certificate programs
Benefits
- Dedicated mentorship
- Hands-on labs
- Certifications
- Exposure to a wide range of technologies
- Flexible work arrangements
- Benefits for work-life balance
About the Company
- Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
- We are a leader in open source because of our open and inclusive environment.
- We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Equal Opportunity
- Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
- We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
- Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.