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About the Role

This role is responsible for supporting sales growth and customer engagement by driving sales performance, clinical support, and overall customer service within an assigned sales territory. The position manages new and existing accounts, provides product and clinical support, and identifies opportunities to expand utilization across the portfolio. The role builds and maintains strong customer relationships, leads territory-level collaboration with internal partners, and ensures accurate use of sales tools, forecasting, and contract management.

Responsibilities

Own all accounts in assigned territory, new and existing account relationships, and represent the entire product portfolio for assigned modalities.
Identify and close new opportunities by developing appropriate solutions and delivering implementation support across all customer types.
Manage and nurture account relationships to drive expansion and renewals, secure wallet share and demonstrate problem solving to customers as needs arise.
Engage in regular face-to-face customer call activity.
Lead collaboration and coordination with all supporting roles to handle customer needs and expectations.
Use FME sales tools daily to effectively manage prospects, existing accounts, opportunities, pipeline and forecast in an accurate and timely manner.
Maintain accurate and timely management of customer contracts, including pricing adjustments and system updates.
Identify market trends, threats, and opportunities using sales data and customer feedback, and develop strategic plans to improve performance and market share within assigned territory.
Build strong customer relationships by delivering value-driven solutions and providing exceptional follow-up and service to internal and external customers.
Support field activities, including equipment evaluations, in-services, technical demonstrations, and training, to ensure customer success.
Monitor and maintain customer market share, entering and closing customer appointments and capturing relevant sales campaign data.
Develop professional expertise and maintain technical and clinical proficiency across assigned modalities.
Attend local, regional, and national events, meetings, and training sessions to enhance product knowledge, market understanding, and professional growth.
Exercise good judgment within defined procedures and practices to determine appropriate action.
Review and comply with the Code of Business Conduct and all applicable company compliance policies and procedures, local, state and federal laws and regulations.
Assist with various projects as assigned by direct supervisor.
Complete all administrative duties as assigned by direct supervisor such as accurate and timely expense reports and operate within operating expense budget.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations.

Requirements

Must be able to physically cover and maintain regular face-to-face contact with customers over an assigned geographic area.
Extensive travel by automobile/train/airplane is often necessary to cover assigned territory which includes overnight stays.
Contact with customers by phone alone is not adequate.
Occasional weekend work is necessary to support trade show events.
Lifting requirements involve setting up portable booths, occasional lifting up to 50lbs, and transporting medical equipment and supplies for purposes of in-servicing customers.
Must reside within assigned territory.

Skills

Proven success with consultative selling; approach and methodology.
Effective presentation skills.
Professional and executive presence.
Effectively establishes credibility with any audience.
Effective communication skills, both verbal and written.
Demonstrates ability to deliver timely and useful multi-mode communications to both internal and external customers.
Basic computer skills including Word, Excel, Power Point.

Location

Assigned territory

Work Type

Full-time
Extensive travel

Experience Level

2-5 years’ related medical sales experience
Master’s degree with 3 years’ experience
PhD without experience

Education Level

Bachelor’s Degree required
Advanced degree preferred or equivalent experience

Salary/Compensations

$100,000 - $130,000

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Parental leave

About the Company

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment.
United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe.
In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables.
We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.

Equal Opportunity

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.