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About the Role
The role involves managing reservation inquiries via phone and email while maintaining accurate records and coordinating bookings to ensure a seamless guest experience.
Responsibilities
- Handle reservation inquiries via phone and email according to company standards
- Maintain professional relationships with co-workers and departments
- Comply with and enforce company work rules and standards of conduct
- Execute reservation department policies and manage daily operations
- Collaborate with Sales and Catering teams for group bookings
- Control suite reservations and ensure special handling for VIPs and return guests
- Maintain knowledge of hotel facilities, services, and selling techniques
- Record and track pick-ups, cancellations, no-shows, and market segments
- Advise management of any deviations in rate applications or arrangements
Requirements
- High School education or equivalent experience
- One to two years of experience in a related position preferred
Skills
- Reservation management
- Professional communication
- Customer service
- Data recording
- Sales techniques
Location
- Tokyo, Japan
Work Type
- Full-time
- 40 hours per week
Experience Level
- 1-2 years of experience
Education Level
- High School education or equivalent
Salary/Compensations
- Competitive salary and wages
Benefits
- Comprehensive benefits package
- Training and development opportunities
- Complimentary accommodation at other Four Seasons properties
- 50% F&B outlet discount at other Four Seasons hotels in Japan
- Complimentary employee meals
- Social insurance
- Defined contribution benefit
- Yearly health check-ups
About the Company
- Four Seasons is a global hospitality company dedicated to luxury with genuine heart.
- The company focuses on creating exceptional guest experiences through a world-class employee culture.