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About the Role

The Regional Clinical Manager is a leadership role responsible for ensuring providers are well-oriented, engaged, and trained in the company's culture, values, and processes. This role provides training, supports skill development, manages schedules for training needs, and addresses quality and safety concerns.

Responsibilities

• Provide in-person orientation for new providers, including culture, quality, and office workflow.
• Ensure timely completion of the Provider Training Program, including running assessments, Bootcamps, skills workshops, lectures, and RESCUE training.
• Engage with low-performing providers to improve clinical performance and involve all providers in ongoing education.
• Support the Regional Operations Director in completing and adjusting provider schedules to match training needs and productivity.
• Collaborate with the regional team to secure backup coverage for last-minute callouts.
• Respond to medically related patient complaints escalated from providers or urgent calls.
• Review safety reports, investigate root causes, implement corrective actions, and communicate with central teams.
• Provide feedback to providers as warranted.
• Ensure appropriate provider documentation and collaborate with the Clinical Excellence Team on chart reviews.
• Monitor and coach providers on template usage, proper coding, and resource utilization.
• Review candidate qualifications, conduct on-site interviews, arrange shadowing shifts, and make hiring recommendations.
• Circulate among provider staff at assigned offices on a weekly or bi-weekly basis.
• Respond to medical escalation consults and/or develop a system for peer-to-peer consults.
• Conduct monthly pNPS reviews and work with bottom providers on action plans.
• Recommend providers in need of Performance Improvement Plans (PIP) to the Clinical Excellence Team and Operations Manager.
• Provide training and mentorship related to PIPs.
• Provide backup coverage for Regional Clinical Managers or Regional Medical Officers on PTO.
• Participate in Administrator-On-Call rotation.

Requirements

• Graduate of an accredited Physician Assistant or Nurse Practitioner program
• Ability to obtain and maintain DEA certification
• Licensed in the state where the site is located
• Meet threshold criteria/qualifications for Credentialing and Privileges
• Training and quality improvement/process improvement experience

Skills

• Training
• Education
• Scheduling
• Quality Assurance
• Safety Management
• Medical Complaint Resolution
• Clinical Documentation
• Resource Utilization
• Provider Recruitment
• Mentorship
• Performance Improvement

Location

• Nanuet
• Riverdale
• Hopewell Junction

Work Type

• Full-time

Experience Level

• Leadership role
• Minimum hiring requirements

Education Level

• Graduate of an accredited Physician Assistant or Nurse Practitioner program

Salary/Compensations

• $150,000 - $200,000

About the Company

• PM Pediatric Care is transforming physical and mental health care for kids and young adults.
• With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care.
• We’re seeking passionate, skilled professionals who value innovation, impact, and excellence.
• Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career.
• Apply today and be a part of our mission to help children live healthier, happier lives.

Equal Opportunity

• PM Pediatric Care is an equal employment opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.