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About the Role

The Regional Clinical Manager is a leadership role responsible for ensuring providers are well-oriented, engaged, and trained in PM Pediatric Care’s culture, values, and processes. This role provides training and education for new providers, reinforces skill development, assists with scheduling to meet training needs and daily volume, and addresses quality and safety concerns.

Responsibilities

• Provide in-person orientation for new providers, including culture, quality, and office workflow.
• Ensure timely completion of Provider Training Program, including running assessments, Bootcamps, skills workshops, lectures, and RESCUE training.
• Engage with low-performing providers to improve clinical performance and engage all providers in ongoing education.
• Support ROD in completing and adjusting provider schedule to match training needs and provider productivity.
• Collaborate with the regional team in securing backup coverage for last-minute callouts.
• Respond to medically escalated patient complaints and urgent calls.
• Review safety reports, investigate root causes, implement corrective actions, and close loops with central teams.
• Provide feedback to providers as warranted.
• Ensure appropriate provider documentation and collaborate with the Clinical Excellence Team on chart review.
• Monitor and coach providers on template use, proper coding, and resource utilization.
• Review candidate qualifications, conduct on-site interviews, and arrange shadowing shifts.
• Make timely hiring recommendations to the Operations Manager and Regional Operations Director.
• Circulate among provider staff at all assigned offices on a weekly or bi-weekly basis.
• Respond to medical escalation consults and/or develop a system for peer-to-peer consults.
• Conduct monthly pNPS reviews and work with underperforming providers on action plans.
• Recommend providers in need of Performance Improvement Plans (PIP) to the Clinical Excellence Team and Operations Manager.
• Provide training and mentorship related to PIP.
• Provide back-up coverage for Regional Clinical Managers or Regional Medical Officers on PTO.
• Participate in Administrator-On-Call rotation.

Requirements

• Graduate of an accredited Physician Assistant or Nurse Practitioner program
• Ability to obtain and maintain DEA certification
• Licensed in the state where the site is located
• Meet threshold criteria/qualifications for Credentialing and Privileges
• Training and quality improvement/process improvement experience

Skills

• Pediatric medical provider
• High performance and behavior standards
• Energy, drive, and commitment to finishing tasks
• Exceeding goals
• Solution-oriented

Location

• Yonkers
• Mamaroneck

Work Type

• Full-time

Experience Level

• Leadership role

Education Level

• Graduate of an accredited Physician Assistant or Nurse Practitioner program

Salary/Compensations

• $150,000 - $200,000

About the Company

• PM Pediatric Care is transforming physical and mental health care for kids and young adults.
• With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care.
• We’re seeking passionate, skilled professionals who value innovation, impact, and excellence.
• Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career.
• Apply today and be a part of our mission to help children live healthier, happier lives.

Equal Opportunity

• PM Pediatric Care is an equal employment opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.