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About the Role

As a Workplace Experience & Operations Coordinator based in Tokyo, Japan, you will own the overall workplace experience and be the first impression for employees, visitors, and partners, delivering a high-touch, high-impact experience. You will manage daily operations in the Tokyo office, collaborate with the local building Community team, and partner with the Workplace Operations Lead and serviced office/co-working partner. You will contribute to larger workplace initiatives, office activations, and global cultural programs, enhancing employee experience, operational excellence, and cross-site community across APAC. This role is part of the Real Estate & Workplace Services team, ensuring every Client environment is welcoming, functional, and aligned with the mission of supporting all of humanity.

Responsibilities

Take ownership for the overall workplace experience and identify and resolve issues end to end, escalating only for safety risks, major disruptions, or out-of-scope decisions.
Serve as the first point of contact for employees and visitors in Tokyo, Japan, delivering warm, professional hospitality while following site security protocols and issuing visitor passes.
Engage with staff routinely to solicit their workplace experience feedback and independently resolve requests, escalating where there are new precedents, impacts safety, multi-site impact, or policy/leadership needs.
Conduct daily office walkthroughs to ensure a clean, safe, and well-stocked environment.
Oversee mail, shipping and receiving, office supplies, snacks, and general inventory.
Manage employee requests through the Jira ticketing system or as advised by Client, responding with empathy and efficiency, and coordinating with vendors as needed.
Coordinate and execute on-site and remote events, securing space, managing AV setup, greeting guests, and liaising with catering or logistics teams.
Be accountable to the overall budget, escalating only when costs, scope, risk, or safety considerations materially change.
Support and manage meeting rooms, all-hands spaces, and other bookable areas, troubleshooting calendar clashes and ensuring the environment is meeting-ready.
Coordinate with external vendors and building partners for day-to-day services, ensuring consistent service delivery and building relationships.
Maintain a strong working relationship with building management teams, coordinating access control, cleaning schedules, maintenance visits, and ongoing facilities needs.
Act as a culture ambassador by supporting Workplace-led employee programs, fostering inclusive spaces, and helping implement company-wide traditions and celebrations.
Set up desks, provision equipment, and conduct office tours for new hires, providing a memorable onboarding experience.
Communicate updates and announcements through Slack or email, ensuring clarity around visitor experience, space usage, and office operations.
Work closely with the Workplace Operations Lead on regional initiatives, office rollouts, employee programs, and special projects.
Collaborate with the co-working/serviced office partner and Workplace Security during safety drills, evacuation exercises, and on-site projects.

Requirements

3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
A strong operational mindset with a genuine passion for building meaningful employee experiences.
Proven ability to manage multiple projects and competing priorities with exceptional attention to detail.
Excellent written and verbal communication skills across email, Slack, and in-person interactions.
Proficiency in Google Workspace (Docs, Sheets, Slides) and comfort using internal systems like Jira or help desk platforms.
A proactive, positive, and solutions-oriented attitude.
Fluency in English is required.
Potential for overtime and after-hours coverage when necessary.

Skills

Office Coordination
Hospitality
Facilities Management
Workplace Operations
Google Workspace
Jira
Slack
Communication

Location

Tokyo, Japan

Work Type

On-site

Experience Level

3+ years

About the Company

JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology for clients.
JLL is committed to hiring and empowering talented people to thrive, grow meaningful careers, and find a place where they belong.
JLL is a leading global provider of real estate and investment management services.
JLL is a Fortune 500® company with operations in over 80 countries.
JLL's purpose is to shape the future of real estate for a better world.
JLL helps clients, people, and communities SEE A BRIGHTER WAYSM.
JLL (NYSE: JLL) has helped clients buy, build, occupy, manage, and invest in commercial, industrial, hotel, residential, and retail properties for over 200 years.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.