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About the Role
Serve as a trusted technical liaison between our client's partner ecosystem and their cutting-edge portfolio of consumer electronic products and solutions. This is a senior-level, client-facing role within the consumer electronics industry.
Responsibilities
- Act as the primary technical point of contact for German-speaking business partners, delivering consultative guidance on product integration, compatibility, and performance optimisation.
- Diagnose and resolve complex technical issues related to consumer electronics products and platforms.
- Develop and maintain deep product expertise across the client's consumer electronics portfolio.
- Collaborate with cross-functional internal teams to escalate, track, and resolve high-priority technical cases.
- Deliver technical onboarding sessions, product briefings, and solution demonstrations to German-speaking partners and resellers.
- Proactively identify trends in partner-reported technical issues and communicate actionable insights to product and engineering teams.
- Maintain accurate and thorough documentation of all technical interactions, solutions, and partner feedback.
- Support the development of technical resources, knowledge base articles, and best-practice guides for the German-speaking partner community.
Requirements
- Native or fluent German language proficiency (spoken and written) is essential.
- Valid EU passport is mandatory.
- Solid technical background, ideally within the consumer electronics industry or a closely related technology sector.
- Demonstrated experience in technical support, solutions consulting, or partner enablement.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot and resolve sophisticated technical issues in a fast-paced, partner-facing environment.
- Excellent interpersonal and communication skills.
- Confidence to present technical concepts clearly to both technical and non-technical audiences in German and English.
- Experience working with CRM platforms, ticketing systems, or technical documentation tools is highly advantageous.
- A genuine enthusiasm for consumer electronics and emerging technologies.
- Commitment to staying current with industry trends and product innovations.
Skills
- German
- English
- Technical Support
- Solutions Consulting
- Partner Enablement
- CRM platforms
- Ticketing systems
- Technical documentation tools
- Consumer electronics
- Emerging technologies
Location
- Sofia, Bulgaria
Work Type
- On-site
- Full-time
Experience Level
- Senior-level
Salary/Compensations
- Competitive Monthly Salary
Benefits
- Fully Paid, Comprehensive Training Programme
- Private Health Insurance
- Fully Paid Relocation Package (including return flight, airport transfer, and hotel accommodation)
- Monthly Performance Bonus
- €1,500 One-Time Signing Bonus
About the Company
- Mercier Consultancy Group is a respected and forward-thinking international recruitment and business process outsourcing firm.
- Specialises in placing high-calibre professionals in roles that align with their skills, career aspirations, and language expertise.
- Committed to shaping careers, driving business performance, and redefining premium international staffing.