Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Serve as a trusted point of contact for German-speaking business clients, delivering tailored support solutions that strengthen long-term partnerships and drive client satisfaction. This role represents an outstanding opportunity for ambitious professionals passionate about delivering excellence in customer support services and ready to advance their international career.

Responsibilities

• Act as the primary point of contact for German-speaking B2B clients, providing high-quality customer support services through phone, email, and live chat channels.
• Understand and analyse the specific needs of business clients in order to recommend appropriate solutions, products, or services that align with their operational objectives.
• Manage and resolve complex client inquiries, escalations, and complaints in a professional, timely, and solution-oriented manner.
• Build and nurture long-term relationships with key business accounts, ensuring consistently high levels of client satisfaction and loyalty within the customer support services framework.
• Collaborate closely with internal teams — including technical support, account management, and sales — to deliver seamless end-to-end service experiences for B2B clients.
• Accurately log all client interactions, feedback, and case resolutions in CRM systems to maintain up-to-date account records and support reporting requirements.
• Monitor client accounts proactively, identifying potential issues or opportunities for upselling and cross-selling relevant service upgrades.
• Contribute to continuous improvement initiatives within the customer support services team by sharing best practices, client insights, and process recommendations.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — C1 or C2 level proficiency required.
• A valid EU passport is mandatory for this position.
• Previous experience in customer support services, B2B account management, client relations, or a comparable client-facing role is highly advantageous.
• Strong interpersonal and communication skills with the ability to manage professional business relationships confidently and diplomatically.
• Proficiency in English is required for internal communication; additional European languages are considered a bonus.
• Comfortable working in a fast-paced, target-driven customer support environment with a proactive, solution-focused mindset.
• Familiarity with CRM platforms and standard office software; ability to learn new tools quickly and efficiently.

Skills

• German language proficiency (C1/C2)
• English language proficiency
• Customer support services
• B2B account management
• Client relations
• Client-facing roles
• Interpersonal skills
• Communication skills
• CRM platforms
• Office software

Location

• Sofia, Bulgaria

Work Type

• On-site
• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive Monthly Salary reflective of your experience and qualifications

Benefits

• Fully Paid Professional Training
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus
• €1,500 One-Time Signing Bonus

About the Company

• Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries.
• We specialise in placing high-calibre professionals in customer support services, technology, finance, and beyond — delivering staffing solutions that drive measurable business results.
• At Mercier Consultancy Group, we are committed to empowering careers and building partnerships that last.

Equal Opportunity

• Not specified