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About the Role

Episcopal Community Services (ECS) provides support to individuals experiencing homelessness, behavioral health conditions, and substance use challenges. This client-facing role involves direct service delivery, crisis intervention, and case management to help residents achieve stability and housing retention.

Responsibilities

• Perform intake assessments including health, psychosocial, and housing history.
• Conduct regular outreach to residents and respond to crisis situations.
• Develop and implement individualized Service Plans based on resident goals.
• Provide referrals to in-house and community resources for health, vocational, and legal services.
• Assess eligibility for benefits and assist with enrollment applications.
• Support residents with budgeting and voluntary money management plans.
• Advocate for residents with Property Management to prevent eviction.
• Facilitate conflict resolution to promote a respectful living environment.
• Conduct regular Wellbeing and Emergency Safety Checks.
• Develop and facilitate weekly therapeutic or psycho-educational groups.
• Organize and lead community-building events and activities.
• Maintain accurate, confidential, and professional resident documentation.
• Complete administrative paperwork including Significant Encounters and service plans.
• Assist with comprehensive discharge planning for planned program exits.
• Collaborate with the Support Services Manager to develop new programs.
• Provide back-up coverage for other case managers as needed.
• Maintain positive relationships with employees, volunteers, and outside agencies.

Requirements

• High School Diploma with 4 years of experience, or AA degree with 3 years of experience.
• CHW Certificate or CADC with 2-4 years of experience.
• BA/BS degree with 2-4 years of experience.
• MA/MS degree with 1-2 years of experience.
• Knowledge of local social services and community resources for underserved populations.
• Ability to assess and respond to medical, psychiatric, and conflict-related crises.
• Strong interpersonal, charting, recordkeeping, and professional writing skills.
• Ability to work as part of a multi-disciplinary team.
• Commitment to the mission and values of Episcopal Community Services.
• Must secure finger image screening and annual TB screening.
• Ability to lift up to 20 lbs and perform desk-based work.
• Demonstrated cultural competency.

Skills

• Case management
• Crisis intervention
• Conflict resolution
• De-escalation techniques
• Microsoft Office Suite
• Documentation and recordkeeping
• Group facilitation
• Spanish language proficiency (desirable)

Location

• Hillsdale Hotel, San Francisco, CA 94103

Work Type

• Full Time
• Onsite

Experience Level

• 1-4 years of experience depending on education level

Education Level

• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• CHW Certificate
• CADC

Salary/Compensations

• $28.00 - $30.00 Hourly

Benefits

• Industry leading healthcare benefits

About the Company

• Episcopal Community Services (ECS) serves individuals experiencing homelessness, behavioral health conditions, and substance use challenges.

Equal Opportunity

• ECS is an equal opportunity employer dedicated to creating a welcoming and inclusive environment.
• ECS considers qualified applicants with arrest and conviction records consistent with San Francisco's Fair Chance Ordinance.