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About the Role
Episcopal Community Services (ECS) is seeking dedicated individuals to work with participants facing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. This role is crucial for providing direct service and support within a mission-driven environment.
Responsibilities
- Perform intake assessments of residents, including health, psychosocial, financial, substance use, and housing history.
- Conduct regular outreach to residents and respond to incidents or documentation indicating a resident may be in crisis.
- Develop and implement individualized Service Plans based on resident goals and needs.
- Provide referrals to internal or external resources for substance use, vocational training, legal services, immigration, health services, and housing.
- Assess resident eligibility for benefits and assist with applications.
- Assist residents with budgeting and money management plans.
- Advocate on behalf of residents with Property Management to prevent eviction.
- Assist with conflict resolution to ensure a comfortable living environment.
- Participate in Wellbeing Checks and Emergency Safety Checks.
- Develop and facilitate weekly therapeutic or psycho-educational groups.
- Assist with organizing and executing program events and community-building activities.
- Maintain up-to-date, confidential, and professional documentation in resident files.
- Complete all necessary paperwork and administrative requirements within the required timeframe.
- Assist residents with planned exits and comprehensive discharge planning.
- Assist in developing and implementing new programs, groups, and activities.
- Provide back-up coverage for other case managers.
- Share information and new resources with residents and staff.
- Follow and implement all applicable policies and procedures of ECS.
- Establish and maintain positive working relationships with employees, volunteers, residents, and outside agencies.
- Attend all assigned meetings.
- Perform other duties as assigned.
Requirements
- High School Diploma + 4 years’ experience OR AA degree + 3 years’ experience OR CHW Certificate/CADC + 2-4 years’ experience OR BA/BS degree + 2-4 years’ experience OR MA/MS degree + 1 year experience (for Case Manager).
- MA/MS + at least 2 years’ experience OR BA/BS + at least 4 years’ experience OR CHW Certificate/CADC + 4 years’ experience (for Senior Case Manager).
- Knowledge of local social services and community resources for underserved populations.
- Patience, compassion, and empathy towards participants.
- Excellent charting, recordkeeping, and professional writing skills.
- Ability to quickly assess and respond to various situations, including emergencies and crises.
- Computer skills and moderate experience with Microsoft Outlook, Word, and other MS Office applications.
- Strong interpersonal skills and ability to communicate effectively orally and in writing.
- Demonstrated cultural competency in working with diverse, underserved populations.
- Ability to maintain professional, respectful, honest, and calm interactions.
- Ability to work as part of a multi-disciplinary team.
- Comfortable facilitating groups and hosting events.
- Commitment to the mission and values of Episcopal Community Services.
- Must secure finger image screening and annual TB screening.
- Must be able to meet physical requirements, including potential long periods at a desk/computer, travel, and lifting up to 20 lbs.
- Demonstrate behavior that supports the organization’s mission, vision, and values.
- Adhere to all program, funder, and organizational policies and procedures.
- Communicate effectively and model integrity, fairness, and ethical business practices.
- Considered for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
Skills
- Case Management
- Intake Assessment
- Service Planning
- Referral Services
- Benefits Application Assistance
- Budgeting and Money Management
- Advocacy
- Conflict Resolution
- De-escalation
- Group Facilitation
- Documentation and Recordkeeping
- Interpersonal Communication
- Cultural Competency
- Microsoft Outlook
- Microsoft Word
- MS Office Applications
- Spanish (desirable)
Location
- San Francisco, CA
Work Type
- Full Time
- Onsite
- Client-Facing
- In-Person
Experience Level
- Entry-level (Case Manager)
- Mid-level (Senior Case Manager)
Education Level
- High School Diploma
- AA degree
- CHW Certificate
- CADC Certificate
- BA/BS degree
- MA/MS degree
Salary/Compensations
- $28.00 - $30.00 Hourly
Benefits
- Industry leading healthcare benefits for physical and mental well-being.
About the Company
- Episcopal Community Services (ECS) works with participants facing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
- ECS is committed to fostering a workplace where every individual is respected, supported, and given equal opportunity to thrive.
Equal Opportunity
- We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.
- ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.