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About the Role
The Counter Sales Associate - A adds value to our customers and co-workers by providing fast, friendly, and knowledgeable service at the counter, fostering customer and vendor relationships, and supporting branch warehouse and logistics to meet or exceed customer expectations.
Responsibilities
- Build and maintain strong customer and vendor relationships to increase sales and build customer loyalty
- Provide fast and friendly service at the counter, over the phone, and by email
- Maintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a professional manner
- Occasional order delivery may be required to meet customer needs
- Meet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners
- Assist with packing orders and restocking shelves as required
- Manage, process customer orders quickly and accurately, handle returns and the required paperwork, and source items that are not in stock
- Plan and optimize local delivery routes to maximize efficiency and meet delivery deadlines
- Maintain a clean, organized, and safe work environment by following company policies and safety procedures
- Proactively address or report issues, clean as you go, and ensure positive customer service for co-workers and customers
- Other duties as assigned
Requirements
- Ability to consistently model Next’s core values and character expectations
- Strong knowledge of plumbing
- Good English reading and writing skills
- Attention to detail and accuracy
- Ability to operate warehouse equipment (reach truck, forklift, etc.) safely and efficiently
- Ability to obtain MHE license within 3 months of hiring (based on location)
- Good English verbal communication and customer service skills
- Good computer skills with the ability to effectively email, read and use reports in Microsoft Office and database software
- Basic math functions
- Knowledge of hydronics an asset
- A positive attitude with the ability to work well in a team environment
- Valid Drivers License may be required to make the occasional delivery
Skills
- Customer service
- Product knowledge
- Order picking
- Order processing
- Logistics planning
- Warehouse maintenance
- Microsoft Office
- Database software
Work Type
- Full-time
Experience Level
- Minimum 2 years of customer service/ counter sales experience
Education Level
- High School or equivalent combination of education and experience
About the Company
- At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together.
- Life at NEXT is about being part of a hardworking, dynamic and inclusive team.
- At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.
- At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit.
- Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.
Equal Opportunity
- NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
- We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation.
- We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.