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About the Role

The Senior Human Resources Generalist, Employee Relations provides guidance and advice to managers, supervisors, and staff on employee relations matters, acting as a trusted and collaborative member of the HR Team. This role involves progressive discipline, performance management, workplace investigations, leaves of absences, disability case management, and return-to-work processes, requiring strong critical thinking, problem-solving, and communication skills.

Responsibilities

• Provide employee relations advice and expertise, developing strong relationships with managers, supervisors, staff, and union representatives.
• Ensure consistent and equitable interpretation of collective agreements, Agency policies, and relevant laws.
• Offer recommendations and solutions for complex employee relations issues, including coaching and performance improvement plans.
• Review investigation reports, analysis, and recommendations, advising on decision-making consistency.
• Act as counsel and reviewer for staff probation reviews, performance improvement plans, terminations, and layoffs.
• Conduct investigations related to workplace harassment, violence, code of conduct violations, and collective agreement breaches.
• Prepare investigation reports and make recommendations consistent with Agency practice.
• Support management staff with investigations, including interviews, reports, and follow-up meetings.
• Analyze employee relations trends and partner with stakeholders to improve processes and develop strategies.
• Liaise with union representatives to promote a co-operative labor relations climate.
• Ensure consistent application and compliance with leave of absence policy, reviewing requests for approval or denial.
• Review and process staff leaves of absences.
• Oversee and manage the Long-Term Disability (LTD) process, including communication with staff, supervisors, and benefits providers.
• Conduct and lead accommodation and return-to-work meetings, promoting inclusion and compliance with legislative requirements.
• Review and analyze feedback from exit surveys and stay interviews to identify trends and opportunities for improvement.
• Provide insights and recommendations to enhance employee engagement and retention strategies.
• Serve as a member of Macaulay’s DEIR committee to promote initiatives.
• Conduct needs assessments, design, and deliver training for staff on areas relevant to their portfolio.
• Coordinate external training to support agency-wide HR initiatives.
• Assist Sr. HR Manager and/or lead training initiatives on employee relations topics.
• Develop and refine tools, resources, and training materials for best practices in employee relations.
• Develop and deliver training, tools, and resources to support management in accommodations, LTD, and RTW processes.
• Track and analyze trends in investigations, grievances, and policy violations, preparing summaries with actionable recommendations.
• Monitor and report on accommodations, LTD cases, and LOAs, identifying trends for policy or process improvements.
• Serve as a back-up for the Sr. Human Resources Generalist, Employee Experience.
• Follow-up on general telephone and email inquiries.
• Maintain optimal attendance at work.
• Work evenings and weekends when required.
• Work in compliance with all applicable regulations and laws.
• Comply with all Macaulay policies, practices, and quality standards.
• Work to further Macaulay’s mission, vision, values, and strategic directions.
• Perform other tasks as delegated or assigned.

Requirements

• University or College diploma/certificate in Human Resources.
• 5+ years of related human resources generalist/employee relations experience.
• Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation is an asset.
• Valid driver's license and access to a dependable vehicle for travel to various agency locations.
• Demonstrated ability to build and maintain effective work partnerships with colleagues of diverse backgrounds, abilities, and identities.
• Ability to apply sound judgment to a variety of situations, demonstrating tact and diplomacy.
• Ability to handle sensitive and confidential information.
• Demonstrates a high degree of integrity, initiative, and problem-solving skills with keen attention to detail and accuracy.
• Highly motivated with strong organizational capabilities to manage multiple projects and prioritize effectively.
• Able to work independently and within a team environment.
• Exceptional written and verbal communication skills, including presentation skills.
• Experience with ADP WorkforceNow is an asset.
• Proven intermediate to advanced technical skills utilizing Microsoft Office Suite.
• Joint Health and Safety Certification is an asset.
• Experience working in a unionized environment is an asset.
• Acceptable Vulnerable Sector Police Reference Check.

Skills

• Employee Relations
• Progressive Discipline
• Performance Management
• Workplace Investigations
• Leaves of Absences
• Disability Case Management
• Return to Work Process
• Critical Thinking
• Problem-Solving
• Written Communication
• Curiosity
• Judgment
• Collective Agreements
• Agency Policies and Procedures
• Laws and Regulations
• Coaching Techniques
• Performance Improvement Plans
• Harassment and Violence Investigations
• Code of Conduct
• Union Relations
• Accommodation
• Long-Term Disability (LTD)
• Employee Engagement
• Diversity, Equity, Inclusion and Reconciliation (DEIR)
• Training and Development
• Needs Assessment
• Analytics
• Reporting
• Microsoft Office Suite
• ADP WorkforceNow

Location

• Multiple locations

Work Type

• Permanent
• Full Time
• 35 hours/week

Experience Level

• Senior
• 5+ years related human resources generalist/employee relations experience

Education Level

• University or College diploma/certificate in Human Resources

Salary/Compensations

• Hiring Range: $81,995 per annum
• Salary band: $81,995 - $96,351 per annum

Benefits

• Competitive Benefits Package (health & dental)
• Defined Pension plan
• Paid time off entitlements (starting at 20 vacation days & 5 float days)

About the Company

• Helping kids, families and communities thrive since 1932.
• www.macaulaycentres.org
• Macaulay Centres for Children values the diversity of people and communities and is committed to excellence and inclusion.
• Macaulay Centres for Children offers accommodation for applicants with disabilities in its recruitment process.

Equal Opportunity

• Macaulay Centres for Children is committed to service and employment equity.