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About the Role

Representatives use a consultative approach to manage and collect on delinquent accounts, helping consumers identify the most suitable way to resolve a balance. This role requires customer focus, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate is a motivated, positive team player and problem solver.

Responsibilities

• Obtain information from Consumers to determine current financial situation and identify solutions.
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily.
• Gather proper documentation from Consumers and maintain appropriate follow-up.
• Meet daily, weekly, and monthly goals set by management.
• Make between 125-200 phone calls per day.
• Achieve targeted monthly performance objectives for collections.
• Properly manage and update systems to maximize contacts.
• Perform skip-tracing to assist in locating and contacting consumers or businesses.
• Adhere to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.

Requirements

• Ability to work 8-hour shifts, with two evenings from Noon EST - 9:00 pm EST and three dayshift days.
• Ability to work onsite three days per week and remotely two days per week.
• Prior Student Loan collection experience preferred.
• Willingness to work an occasional Saturday morning shift (optional).
• Fluent in conversational English and ability to proficiently read and write English.
• Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
• Intermediate computer skills for documenting calls and navigating software, databases, and the internet.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• Motivation to learn.
• Ability to work in a positive, collaborative manner with coworkers.
• Ability and history of maintaining confidentiality and high trustworthiness.
• Ability and history of interacting professionally with team members and customers while maintaining a safe work environment.
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure.
• US Citizen or Lawful Permanent Resident with three or more years as a permanent resident in the United States.
• No conflicts of interest with ConServe or its Clients.
• Ability to lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for the entire work shift (8, 9, or 10 hours).
• Ability to talk and listen on a phone for the entire work shift (8, 9, or 10 hours).
• Ability to type on a computer for the entire work shift (8, 9, or 10 hours).

Skills

• Consultative approach
• Customer-focused
• Detail-oriented
• Problem-solving
• Verbal communication
• Listening
• Persuasion
• Negotiation
• Computer skills
• Organizational skills
• Time management
• Confidentiality
• Trustworthiness
• Teamwork

Location

• Fairport, New York
• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• Entry level

Education Level

• High School Diploma or GED
• Associate's Degree preferred
• Bachelor's Degree preferred

Benefits

• Performance-based monthly bonus opportunity
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities

About the Company

• For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
• ConServe's principle is that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control.
• ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Equal Opportunity

• Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
• ConServe is a Drug Free Workplace