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About the Role

Join a high-performing platform distribution team and play a critical role in helping financial advisers unlock the full value of a market-leading wrap platform. As a North Training Consultant, you will partner closely with advisers and their support teams to drive platform adoption, improve capability, and deliver meaningful business outcomes. You’ll be at the centre of adviser growth and retention—supporting onboarding, leading transitions, and enabling best-practice platform use across a competitive market. This is a highly visible, relationship-driven role where your ability to educate, influence and solve problems will directly impact adviser success.

Responsibilities

Drive adviser growth and engagement by partnering with Business Development Managers and New Business Managers to strengthen adviser relationships and drive deeper engagement.
Identify growth opportunities across a panel by understanding adviser business models, priorities and challenges.
Support practices to adopt the platform more effectively and maximise its value.
Lead onboarding and transition experiences by managing end-to-end adviser transitions onto the platform, ensuring seamless outcomes for practices and their clients.
Accelerate onboarding by delivering structured, practical training and support.
Help practices navigate change confidently when switching platforms.
Deliver high-impact training and education by designing and delivering engaging training for advisers and back-office teams (face-to-face and virtual).
Build capability in platform functionality, workflows and best-practice usage.
Create and maintain high-quality learning materials, including onboarding content, webinars and guides.
Act as a subject matter expert, providing practical guidance to improve efficiency and day-to-day platform use.
Support the rollout of new capabilities and help advisers adopt enhancements effectively.
Diagnose training and business needs across platform, product and enterprise systems.
Strengthen relationships and retention by building deep, trusted relationships with advisers and key back-office stakeholders to drive retention and advocacy.
Act as an escalation point for complex queries or issues, ensuring timely and professional resolution.
Deliver consistent, high-quality client experiences aligned with broader distribution teams.

Requirements

RG146 compliant with a solid understanding of regulations as they apply to financial advice.
3+ years’ experience in financial service industry (or related industry).
Previous client facing role in Financial Services highly desirable.
A strong understanding of the Financial Planning market including compliance.
Proven track record in effectively resolving difficult or complex customer issues.
Experience presenting to individuals and small groups.
Confident working with advisers and practice staff in a competitive environment.
Ability to take ownership and manage multiple priorities, including transitions and onboarding activity.
Ability to build credibility quickly and become a trusted partner.
Proactive in identifying opportunities to improve outcomes for clients.
Ability to adapt from BAU to the ambiguous with ease.
Commitment, grit and a growth mindset.
Willingness to jump in and deliver across a variety of areas due to lean operations.

Skills

Platform adoption
Adviser capability building
Business outcomes delivery
Onboarding
Transitions management
Platform training
Client relationship management
Problem-solving
Education delivery
Influence
Subject matter expertise
Training material creation
Webinar delivery
Escalation management

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

3+ years experience in financial service industry (or related industry)
Previous client facing role in Financial Services highly desirable

Education Level

RG146 compliant

Benefits

Encouraged to speak up and try new things.
Inclusive and flexible work environment.
Opportunities to volunteer, fundraise and give back to the community.
Support for health and wellbeing.

About the Company

AMP is a nimbler business with new leadership and thinking, redefining financial services.
AMP helps people with their banking, super, retirement and finances through upturns, downturns, recessions, and major life transitions.
AMP has been helping people see and make more of their financial potential for over 170 years.
AMP aims to add to the prosperity of Australia and its people.
AMP is transforming an iconic Australian brand for the future.

Equal Opportunity

Dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP.
Believes inclusion and diversity sparks creativity, ignites innovation, and improves decision-making and performance.
Supports candidates with putting their best self forward during the selection process.
Committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.
Enthusiastically encourages candidates from Aboriginal and Torres Strait Islander backgrounds to apply.