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About the Role

The Respiratory Support Technician provides comprehensive direct and indirect patient care services across home, office, and hospital environments. This role ensures patients receive appropriate goods and services efficiently and satisfactorily, serving as a subject matter expert, conducting new hire training, and mentoring team members.

Responsibilities

• Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients
• Set up and fit PAP patients with appropriate equipment and masks
• Conduct patient follow-up calls and visits to ensure optimal care outcomes
• Communicate instructions and processes to patients in a professional, informative, and appropriate manner
• Contact clinical support when urgent patient needs are identified during home visits
• Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines
• Troubleshoot equipment failures with patience and professionalism
• Report equipment hazards and product incidents in accordance with company policies and procedures
• Maintain working knowledge of current Respiratory Programs and HME products and services
• Complete all required company, insurance, and government paperwork accurately and timely
• Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes
• Maintain patient confidentiality and operate within HIPAA guidelines
• Complete assigned compliance training and educational programs
• Maintain compliance with AdaptHealth's Compliance Program
• Adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling
• Assist with implementation of quality improvement programs to meet company standards
• Promote services and products to community referral sources as appropriate
• Serve as subject matter expert and primary resource for team
• Conduct new hire training and mentor team members
• Handle escalated calls and complex issues with appropriate follow-up
• Identify root causes of service issues and collaborate on process improvements
• Prepare reports for leadership and other departments
• Support departmental standards and Patient Experience initiatives
• Assist with task coordination and ensure adherence to workflows
• Collaborate with supervisor on performance metrics and service excellence
• Perform other related duties as assigned

Requirements

• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.
• Must be able to lift 50 pounds as needed.
• Mental alertness to perform the essential functions of position.
• May be exposed to angry or irate customers or patients
• Ability to work outside of normal business hours.
• Requires travel throughout service area and use of personal vehicles
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Must be able to access the patient’s residence as needed.
• Ability to work independently with minimal supervision and availability for extended hours when required.

Skills

• Equipment repair or maintenance skills
• Proficiency with computer systems and database applications
• Understanding of basic medical terminology
• Knowledge of insurance verification processes
• Strong attention to detail and organizational skills
• Ability to work under time constraints and manage multiple priorities
• Written and verbal communication skills
• Professional demeanor in patient and staff interactions
• Commitment to confidentiality and data security protocols

Experience Level

• Specialist Level: One (1) year of work-related experience
• Senior Level: One (1) year of work-related experience plus Two (2) years exact job experience
• Lead Level: One (1) year of work-related experience plus Four (4) years exact job experience

Education Level

• High school diploma or equivalent required
• Knowledge of respiratory therapy or DME services preferred

About the Company

• AdaptHealth's Compliance Program