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About the Role
This role is responsible for managing complex employee relations issues, conducting investigations, providing guidance on performance and conduct matters, supporting accommodations and leaves, and ensuring consistent application of company policies and employment legislation.
Responsibilities
- Serve as the key subject matter expert for employee relations matters, including workplace conflict, performance concerns, misconduct, policy violations, accommodations, attendance, and investigations.
- Manage and resolve complex employee relations issues through effective coaching, consultation, and problem-solving.
- Partner with leaders to manage performance, resolve workplace issues, and drive engagement.
- Provide guidance regarding disability management, workplace accommodations, absence management, return-to-work plans, and leave administration.
- Conduct investigations and manage disciplinary processes with professionalism and discretion.
- Maintain in-depth knowledge of employment legislation, human rights requirements, and workplace standards to reduce organizational risk.
- Develop and deliver training for leaders on employee relations topics, investigations, performance management, workplace respect, and policy compliance.
- Collaborate with Employment Law and Compliance teams to mitigate risk and ensure best practice.
- Participate in HR projects and continuous improvement initiatives.
Requirements
- Bachelor's degree with course work in Human Resources Management, Business Administration or related field.
- Typically, 5+ years of professional experience in a HR role with hands-on experience in employee relations and investigations.
- Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal & provincial respective employment laws.
- Ability to influence and build trust with leaders at all levels.
- Strong oral and written communication skills including strong listening skills.
- Strong client presence with project management, presentation and facilitation skills.
- Well organized, with the ability to handle several projects/clients simultaneously.
- Proficiency with MS Office products, including Outlook, Word, Excel and PowerPoint.
- Dedicated work ethic with a commitment to client service excellence.
- Ability to multitask.
- Experience working in a shared services environment.
- Team player with a strong ability to collaborate with stakeholders or various levels from entry-level to senior leadership.
- Willingness to travel as needed.
Skills
- Employee Relations
- Investigations
- Performance Management
- Disability Management
- Workplace Accommodations
- Absence Management
- Leave Administration
- Disciplinary Processes
- Employment Legislation
- Human Rights
- Workplace Standards
- Training Development
- Project Management
- Presentation
- Facilitation
- MS Office Suite (Outlook, Word, Excel, PowerPoint)
Location
- Ottawa
- Windsor
- Hamilton
- Mississauga
- Toronto
- Markham
- Oshawa
Work Type
- Full-Time
- Permanent
- Hybrid
Experience Level
- 5+ years of professional experience in a HR role
Education Level
- Bachelor's degree in Human Resources Management, Business Administration or related field
Salary/Compensations
- $100,000 to $120,000
Benefits
- Annual bonus plan
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account
- Full support for continuing education & internal opportunities
- Reimbursement of license fees and professional membership dues
About the Company
- NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement.
- We are an organization of consultative advisors and problem solvers.
- We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
- Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations.
- NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement.
- We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.
- Beyond our office walls, we’re dedicated to serving the community around us.
- We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more.
- Our business is built on the personal level.
- Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.
Equal Opportunity
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.