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About the Role

The Zone Team Leader (ZTL) provides guidance and direction for the successful operation of a particular zone of the overall retail sales floor. The ZTL oversees a team passionate about merchandising and selling merchandise, while ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising and customer service oversight.

Responsibilities

• Successfully execute established procedures for their assigned store zone, including merchandising, power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Oversee the Door to Floor process to ensure merchandise is planned for and received properly, and the sales floor is properly stocked in a timely manner.
• Supervise associates operating within the assigned zone.
• Ensure all Associates are provided daily tasks and are being productive.
• Ensure all customer service standards meet company expectations.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure follow-up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum of two years’ retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and have a valid state issued license.

Skills

• Merchandising
• Customer service
• Communication
• Interpersonal skills
• Listening skills
• Organization
• Prioritization
• Time management
• Delegation

Location

• On-site

Work Type

• Full-time

Experience Level

• Minimum of two years’ retail experience in a supervisory role

Education Level

• High School diploma or equivalent

Salary/Compensations

• New Hire Starting Pay: $16.50

Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong career growth & talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

About the Company

• Ollie's Core Values: BE A TEAM PLAYER, BE CARING, BE VALUE OBSESSED, BE COMMITTED, BE GROWING, BE REAL.

Equal Opportunity

• Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.